Product Manager - Experience

QuestAlliance; Karnataka; On-site; INR 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Personal accident insurance

Mediclaim insurance

Internet allowance

Childcare support

Wellbeing programs

Job summary

Quest Alliance seeks a Product Manager – Experience to own the What and Why of the product, translating user needs and outcomes into compelling experiences. You will work with cross-functional teams to define journeys, shape solutions, validate innovations, and drive impact for learners and educators.

The role emphasizes problem framing, experience design, requirements, and evidence-based decision-making, with a strong focus on learning outcomes and ecosystem needs in varied Indian contexts.

Qualifications

• 6+ years of experience working in product development for learning applications.
• Strong experience in product discovery, UX-driven development, and experimentation-led improvement.
• Demonstrated ability to conduct user research and translate insights into product decisions.
• Experience designing, running, and interpreting A/B tests and usability studies.
• Experience taking products from concept through validation and scale.
• Ability to synthesize insights into actionable product decisions.
• Comfort working with cross-functional teams and in evolving environments.
• Experience in education, skilling, or social impact contexts preferred.

Responsibilities

• Lead problem framing and identify user needs and opportunities.
• Define experience flows, interactions, and product principles across touchpoints.
• Create PRDs, user stories, and acceptance criteria; prioritize roadmap.
• Collaborate with Engineering to ensure clarity and feasibility of requirements.
• Define success measures, run experiments, and translate findings into improvements.
• Maintain high-quality user experiences and ensure accessibility and usability.
• Coordinate with Analytics, MEL, and Program teams to validate innovations.

Skills

Product discovery

UX-driven development

Experimentation

User research

A/B testing

Cross-functional collaboration

Stakeholder management

Clear communication

Job description

The Product Manager – Experience owns the "What and Why" of the product. This role ensures that the product is solving the right problems, for the right users, in the right way, by translating user needs, program context, and learning outcomes into meaningful product experiences.

You will work closely with Product Manager Ops, LxD, UX, Research, Analytics, and Program teams to define journeys, shape solutions, continuously improve user outcomes, and drive the validation of innovations from concept through scale.

Key Responsibilities

1. Product Discovery & Problem Framing

Lead problem definition grounded in user, program, and field realities

Identify key user needs, constraints, and opportunity areas

Translate ambiguity into clear problem statements and solution directions

Conduct user research, stakeholder interviews, and field immersions to validate problem statements

Synthesize qualitative and quantitative insights into actionable product opportunities

Ensure product opportunities are rooted in real learner, educator, and ecosystem needs

2. Experience Design & Journey Ownership

Define experience flows, interaction patterns, and product principles

Ensure coherence across touchpoints (app, content, support systems)

Continuously identify friction points and opportunities to improve engagement, retention, and outcomes

Advocate for learner and educator needs throughout the product lifecycle

3. Requirements & Product Definition

Create PRDs, user stories, and acceptance criteria

Define scope and success criteria for features and journeys

Collaborate with Engineering to ensure clarity and feasibility

Ensure requirements clearly articulate the user problem, desired outcome, and success measures

Support delivery teams in making informed trade-offs while preserving user value

Prioritize product roadmap based on:

Learning outcomes

Strategic goals

Evidence generated through research and experimentation

Balance short-term delivery with long-term product direction

Continuously reassess priorities based on user behaviour, product performance, and emerging insights

Align stakeholders around product priorities and trade-offs

5. Measurement, Experimentation & Learning

Work with MEL & Analytics to define:

Learning outcomes

Define success measures and evidence requirements for new features and initiatives

Design, execute, and evaluate A/B tests, usability studies, pilots, and product experiments

Define experiment success criteria and measurement frameworks in partnership with Analytics and MEL teams

Analyze user behaviour, feedback, and product data to validate hypotheses

Translate findings into recommendations for product improvements, refinements, or pivots

Build a culture of evidence-based product decision-making

Work closely with Program, Analytics, Knowledge Hub, and Product Operations teams to operationalize Quest’s Innovation Framework across new and existing products

Lead product contributions to innovation stage-gates, validation activities, and evidence reviews

Apply Build, Co-Design, Embed, and Step-Aside decision frameworks when evaluating new opportunities

Define MVP assumptions, learning questions, and validation criteria for innovations

Partner with Analytics and MEL teams to establish adoption, engagement, learning, and impact measures at each stage of validation

Use experimentation, pilots, and evidence gathering to determine whether innovations should be accelerated, validated further, replicated, redesigned, or discontinued

Contribute to innovation reviews, portfolio assessments, and stage-gate decision making

Diagnose whether observed challenges are driven by product design, content design, implementation quality, or a combination of factors, and design approaches to isolate root causes

7. Experience Quality & Continuous Improvement

Ensure high-quality user experience across journeys

Maintain consistency, usability, accessibility, and engagement standards

Work with Design and LxD teams to continuously refine experiences

Monitor product and experience health indicators to identify improvement opportunities

Champion simplicity, clarity, and usability in all product decisions, particularly for low-resource environments

Required Experience & Skills

6+ years of experience working in product development for learning applications

Strong experience in product discovery, UX-driven product development, and experimentation-led product improvement

Demonstrated experience conducting user research and translating insights into product decisions

Demonstrated experience designing, running, and interpreting A/B tests, usability studies, pilots, or other product validation experiments

Experience taking products, features, or innovations from concept through validation and scale

Ability to synthesize qualitative and quantitative insights into actionable product decisions

Experience using behavioural, engagement, and learning data to inform prioritization and product strategy

Experience working with cross-functional teams (Design, LxD, Analytics, Engineering, Program)

Ability to distinguish between product, content, and implementation challenges using evidence and data

Familiarity with innovation frameworks, MVP validation approaches, experimentation methods, and stage-gate product development

Strong problem structuring, stakeholder management, and communication skills

Comfort working in ambiguous, evolving environments

Experience working in education, skilling, employability, youth development, or social impact contexts is preferred

Salary: The pay band for the position starts at Rs. 1,00,000/- per month (cost to company) ( The salary offered will be commensurate with the experience and expertise of the candidate)

In addition to your compensation, you are also eligible for a suite of benefits designed to support your well-being and growth:

• Comprehensive Personal Accident Insurance covering up to ₹10,00,000 annually
• Mediclaim Insurance covering up to ₹3,00,000 annually, supported through our insurance partner, who also offer additional wellness benefits
• Reach for the Stars (RFS) amount of up to ₹5,000 to support your self-learning and knowledge-building efforts
• Internet allowance of up to ₹750/month, reimbursable based on actual usage to support flexible and hybrid working arrangements
• For employees with children under the age of 6 years, Quest offers childcare or day care fee support through a monthly matching contribution of up to ₹3,000, helping you create a supportive work-life balance

Access to emotional health and wellbeing programs such as:

• Group sessions worth ₹7,500 per session fully covered by the organisation
• 1:1 counselling sessions (worth ₹1,800 per session), fully covered by the organisation

About Quest Alliance

Quest Alliance prepares young learners in India with the skills, mindsets, and support systems they need to thrive in life, learning, and work.

A social impact organization with close to two decades of experience, Quest Alliance works at the intersection of technology and future skills to make learning more equitable and relevant, especially for socially and economically vulnerable learners.

The organization influences systems to empower young learners in government high schools and trade and vocational institutes to holistically navigate their education to career transitions.

Quest Alliance works across 12 Indian states and is partnered with nine state governments, over 80 CSOs, national ministries, and funders. It has impacted 1.8 million young lives to date.