Product Manager - AI Services

NTT America, Inc.; Chennai; Hybrid; INR 1,800,000 - 2,800,000; Full time

Job summary

NTT DATA is seeking a senior Manager, Service / Product Development to drive strategy and execution for service and product offerings. You will lead cross-functional teams, apply Agile and DevOps practices, and guide architectural decisions to enhance quality, user experience, and efficiency.

The role emphasizes collaboration, data-driven improvements, and professional growth across the team in a hybrid workplace, contributing to sustainable business impact.

Qualifications

• Advanced execution abilities in large IT services environments.
• Experience developing global product offerings with cross-functional teams.
• Strong client focus and ability to manage diverse stakeholders.
• Knowledge of IT services, outsourcing and infrastructure markets.

Responsibilities

• Drive the service/product development strategy and objectives defined by senior leadership.
• Lead cross-functional teams to deliver innovative, customer-centric offerings.
• Promote Agile practices, DevOps, and CI/CD across teams.
• Mentor teams, track KPIs, and use data-driven insights for improvements.
• Foster a culture of collaboration, innovation and operational excellence.

Skills

Agile methodologies

Leadership

IT services

Product development

Stakeholder management

Cross-functional collaboration

DevOps

Education

Bachelor’s degree in Information Technology or Computer Science or Business

Scaled Agile / ITIL certifications beneficial

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Manager, Service / Product Development, is a senior management role, responsible for driving the execution of the service / product development strategy and objectives as defined by senior leadership.

In addition, this role supports the leading of the creation of innovative and customer-centric service / product offerings whilst driving sustainable growth.

The Manager, Service / Product Development supports a culture of collaboration and innovation across their team with a focus on operational excellence.

Key responsibilities:

• Supports with driving Agile methodologies across service / product development teams, ensuring effective implementation of Agile principles, practices, and ceremonies to deliver high-quality services iteratively and adaptively.

• Collaborates among cross functional teams to work cohesively, communicate transparently, and achieve collective goals.

• Provides expert guidance on technical architecture, software development best practices, and emerging technologies.

• Supports with adoption of modern engineering practices, DevOps principles, and continuous integration/delivery.

• Participates in communities of practices.

• Enforces quality assurance practices.

• Supports with promoting a culture of innovation by encouraging teams to explore new ideas, experiment with technologies, and implement improvements to enhance service quality, user experience, and efficiency.

• Tracks key performance metrics related to service development and delivery.

• Supports with utilizing data-driven insights to make informed decisions, optimizes processes, and drives continuous improvement.

• Fosters professional growth and technical excellence by providing guidance, feedback, and opportunities for skill enhancement.

• Drives a culture of collaboration and innovation across the team with a focus on operational excellence.

To thrive in this role, you need to have:

• Advanced execution abilities.

• Evidence of supporting the development of global product offering in liaison/ coordination with cross functional teams.

• Demonstrates strong client focus.

• Advanced knowledge of IT services, outsourcing and infrastructure markets across all verticals.

• Excellent interpersonal, verbal and written communication skills.

• Ability to build consensus amongst many stakeholders; be comfortable with ambiguity.

• Ability to thrive within high pressure, complex, fast paced environments.

• Ability to work with multi-cultural and geographically dispersed virtual teams.

• Advanced leadership and negotiation skills with our channels to market, third parties and internal delivery teams.

Academic qualifications and certifications:

• Bachelor’s degree or equivalent in Information Technology or Computer Science or Business or related field.

• Relevant certifications such as Scaled Agile and ITIL are beneficial.

Required experience:

• Advanced experience in IT services, specifically service / product developing within a large scale (preferably multi- national) technology services environment across a range of service offers/portfolios.

• Advanced experience in an operational context within an IT services organization, with a solid understanding of client needs.

• Advanced knowledge and understanding of IT industry environment and business needs.

• Advanced experience managing services / product development teams.

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.