Product Manager

HealthONTime Private Limited; New Delhi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

HealthONTime is seeking a Product Manager I in Delhi to help build scalable digital healthcare experiences. You will own various stages of the customer journey, from discovery to retention, and work with Engineering, Design, Operations, Marketing, and Customer Support to translate customer problems into effective product solutions.

The role emphasizes defining requirements, writing user stories, and measuring key metrics to drive continuous improvement.

Responsibilities

• Own key areas of the HealthONTime customer journey, including discovery, booking, conversion, engagement, and retention.
• Manage the product lifecycle from identifying problems and defining requirements to development, testing, launch, and continuous improvement.
• Create clear product requirements, user stories, workflows, and acceptance criteria for engineering and design teams.
• Understand customer behaviour and identify friction points across website and mobile experiences.
• Define and track key product metrics such as conversion rate, booking completion, cancellations, repeat bookings, customer engagement, and retention.
• Use data, customer feedback, market insights, and experimentation to prioritise product improvements.
• Work closely with Engineering and Design teams to deliver simple, intuitive, and scalable product experiences.
• Collaborate with Business Development, Operations, Marketing, Finance, and Customer Support teams to translate business requirements into product solutions.
• Identify opportunities to use AI and automation to improve customer experience, internal operations, partner management, and overall platform efficiency.
• Conduct competitor and market analysis to identify emerging healthcare and consumer technology trends.
• Prioritise the product roadmap based on customer impact, business value, effort, and strategic objectives.
• Take ownership of product outcomes rather than focusing only on feature delivery.

Job description

About HealthONTime

HealthONTime is a technology-driven healthcare platform focused on making healthcare simple, accessible, and convenient. Our platform enables customers to discover, compare, and book diagnostic lab tests, health checkups, preventive healthcare services, and other healthcare solutions from trusted healthcare providers.

About the Role

We are looking for a Product Manager I to join our Product Management team and help build intuitive, reliable, and scalable digital healthcare experiences.

You will work across the customer journey including discovery, search, booking, payments, order management, reports, engagement, and retention. You will collaborate closely with Engineering, Design, Operations, Business Development, Marketing, and Customer Support teams to identify customer problems and turn them into effective product solutions.

What You Will Do

• Own key areas of the HealthONTime customer journey, including discovery, booking, conversion, engagement, and retention.
• Manage the product lifecycle from identifying problems and defining requirements to development, testing, launch, and continuous improvement.
• Create clear product requirements, user stories, workflows, and acceptance criteria for engineering and design teams.
• Understand customer behaviour and identify friction points across website and mobile experiences.
• Define and track key product metrics such as conversion rate, booking completion, cancellations, repeat bookings, customer engagement, and retention.
• Use data, customer feedback, market insights, and experimentation to prioritise product improvements.
• Work closely with Engineering and Design teams to deliver simple, intuitive, and scalable product experiences.
• Collaborate with Business Development, Operations, Marketing, Finance, and Customer Support teams to translate business requirements into product solutions.
• Identify opportunities to use AI and automation to improve customer experience, internal operations, partner management, and overall platform efficiency.
• Conduct competitor and market analysis to identify emerging healthcare and consumer technology trends.
• Prioritise the product roadmap based on customer impact, business value, effort, and strategic objectives.
• Take ownership of product outcomes rather than focusing only on feature delivery.