Product Expert – Safety & Medical

Haleon; Bengaluru; On-site; INR 1,500,000 - 2,300,000; Full time

Job summary

Haleon is seeking a Product Expert for Safety and Medical to own technology strategy, roadmaps, and lifecycle management of core platforms. You will collaborate with Safety, Medical Affairs, Regulatory, Clinical, and Quality teams to enhance pharmacovigilance, adverse event management, signal detection, and regulatory compliance.

You will ensure BAU operations, data integrity, and validation readiness while driving automation and efficient service delivery across global vendors.

Qualifications

• 8–14 years of experience in pharmacovigilance, safety or medical affairs.
• Expert knowledge of PV, drug safety, medical information processes.
• Experience with SaaS/enterprise health tech and agile delivery.

Responsibilities

• Own technology strategy and roadmaps for Safety and Medical capabilities.
• Lead delivery and lifecycle management of safety & medical tech platforms.
• Ensure regulatory compliance, data integrity and validation readiness.
• Drive adoption, automation, and KPI-driven operational improvements.
• Manage vendor relationships and ensure SLAs are met.

Skills

Pharmacovigilance

Drug Safety

Medical Affairs

Medical Information

Stakeholder Management

Tools

Power BI

Azure

Snowflake

Advanced Analytics Platforms

Job description

Welcome to Haleon. We’re a purpose-driven, world‑class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance‑focused culture.

About The Role

Product Expert – Safety & Medical is accountable for all aspects of the Safety and Medical technology ecosystem, including business and technical analysis, backlog management, agile delivery, operational performance, enhancements, replacements, and future capability roadmaps.

The Product Expert partners closely with Safety, Medical Affairs, Clinical, Regulatory, Quality, and Digital & Technology teams to deliver and continuously improve technology solutions that support pharmacovigilance, adverse event management, signal detection, risk management, medical information, scientific engagement, evidence generation, and regulatory compliance.

In addition, the Product Expert is responsible for all business‑as‑usual (BAU) activities within the Safety and Medical landscape, ensuring reliable, compliant, and uninterrupted operations.

Key Responsibilities

Technology Strategy & Enablement

• Develop and maintain the technology vision and roadmap for Safety and Medical capabilities aligned to Haleon’s R&D and Consumer Health strategy.
• Partner with Safety, Medical Affairs, Regulatory, Clinical, and Innovation PPM teams to identify digital opportunities that improve operational efficiency, compliance, and scientific decision‑making.
• Evaluate emerging technologies, AI‑enabled solutions, automation opportunities, and advanced analytics capabilities within the Safety and Medical domains.
• Ensure solutions are scalable, secure, compliant, and aligned with enterprise architecture standards.

Demand Management

• Collaborate with senior business stakeholders to manage and prioritize the product backlog based on business value, compliance requirements, patient safety considerations, and strategic objectives.
• Balance investments across innovation, operational excellence, compliance, and technical debt reduction.

Product Delivery & Continuous Improvement

• Lead delivery, enhancement, and lifecycle management of Safety and Medical technology platforms.
• Develop and maintain product roadmaps in partnership with Product Managers and business stakeholders.
• Ensure successful execution of projects, releases, and enhancements using Agile methodologies.
• Drive automation and process optimization opportunities across Safety and Medical functions.

Safety, Quality & Compliance

• Ensure all technology solutions supporting Pharmacovigilance and Medical Affairs comply with applicable regulations, quality standards, and internal governance requirements.
• Support GxP validation, audit readiness, inspection preparedness, data integrity, and computer system validation activities.
• Ensure appropriate documentation, controls, and risk management processes are maintained.

Service Management

• Own operational performance and service management processes for Safety and Medical applications.
• Manage vendor relationships, support escalations, issue resolution, platform upgrades, and lifecycle management.
• Ensure SLAs, KPIs, and operational metrics are consistently achieved.

Data, Analytics & Insights

• Enable reporting and analytics capabilities that provide insights into adverse event trends, safety signals, medical inquiries, scientific engagement, and operational performance.
• Partner with Data & Analytics teams to deliver dashboards, metrics, and AI‑enabled insights.
• Ensure effective data governance and data quality standards across Safety and Medical platforms.

Change Management & Adoption

• Drive adoption of new capabilities through stakeholder engagement, communication, training, and change management activities.
• Champion agile ways of working and continuous improvement across cross‑functional teams.
• Build stakeholder confidence by demonstrating measurable business value and operational outcomes.

Essential

Qualifications & Skills

• 8 - 14 years of experience in relevant field.
• Expert knowledge of Pharmacovigilance, Drug/Product Safety, Medical Affairs, and Medical Information processes.
• Experience with one or more industry‑leading Safety and Medical platforms such as:
• Veeva Safety
• ArisGlobal LifeSphere
• Oracle Argus Safety
• MedDRA
• Medical Information platforms
• Medical Content Management systems
• Signal Detection and Risk Management solutions
• Strong understanding of:
• Pharmacovigilance regulations
• GxP compliance
• Computer System Validation (CSV)
• Data Integrity principles
• Global Health Authority requirements
• Experience managing SaaS and enterprise technology products.
• Experience working within Agile product delivery methodologies.
• Strong stakeholder management skills across Safety, Medical, Clinical, Regulatory, and Quality functions.

Preferred

• Experience supporting AI and automation initiatives within Safety or Medical Affairs.
• Familiarity with:
• Safety signal detection and management
• Risk Management Plans (RMPs)
• Aggregate reporting processes
• Medical Insights generation
• Scientific content management
• Experience with Power BI, Azure, Snowflake, or advanced analytics platforms.
• Experience managing global vendors and strategic technology partners.

Job Posting End Date

2026-09-26

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.