Product Delivery Manager – Document Management Services - Associate

JPMorgan Chase & Co.; Bengaluru; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

JPMorgan Chase & Co. in Bengaluru seeks an experienced Product Delivery Manager for Document Management Services (DMS) to lead end-to-end document generation and templates across lending operations.

You will manage intake, dependencies, and releases, while ensuring compliance, risk controls, and stakeholder alignment. Leverage data to drive improvements and partner with product and technology teams to deliver scalable DMS capabilities.

Qualifications

• Bachelor’s degree in Business, Finance, Computer Science, Engineering, or related field.
• 7+ years’ experience in product delivery or document management or related domain.
• Proven ability in operational management, change readiness, and iterative product delivery.
• Excellent written and verbal communication of complex information.
• Experience with release management and deployment strategies.

Responsibilities

• Lead end-to-end product delivery and release management.
• Oversee risk, controls, and regulatory compliance.
• Manage timelines, resources and stakeholder communications.
• Build deep product and business knowledge to partner with tech teams.
• Lead cross-functional teams to implement document management solutions.
• Use data to monitor progress and ensure quality deliverables.
• Engage with senior management and resolve issues with stakeholders.
• Promote lean program management and process standards.

Skills

End-to-end product delivery

Stakeholder management

Release management

Project management

Data-driven decisions

Lean program management

Regulatory awareness

Education

Bachelor's degree in Business/Finance/CS/Engineering

Tools

Jira

Confluence

Excel

PowerPoint

Figma

Lucid

JIRA Align

SharePoint

Process Mapping Tools

Job description

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.

As an Product Delivery Manager for Document Management Services (DMS), you will be engaged in setup and management of document templates and oversee document generation for multiple business lines. Your primary responsibility is to ensure efficient, accurate, and compliant document creation processes that support lending and business operations. You will execute on the product vision & roadmap of DMS capabilities with a focus on Document Generation, Document Search/Retrieval and transformational initiatives in support of the end-to-end lending document lifecycle and engagement across multiple stakeholders.

Job Responsibilities:

• Lead end-to-end product delivery, including intake, dependency and release management, operationalization, and performance reporting.
• Oversee change management and ensure compliance with risk, controls, and regulatory requirements.
• Manage timelines, resources, and stakeholder communications, proactively resolving blockers.
• Build deep product and business knowledge to serve as a strategic partner to product and technology teams.
• Lead cross-functional teams to implement document management solutions and integrate with banking applications.
• Use data to monitor progress, ensure quality deliverables, and meet success metrics.
• Foster continuous learning and growth within project teams, delegating tasks for efficient delivery.
• Engage with senior management and stakeholders, providing updates and resolving issues and build strong relationships with stakeholders to understand needs and expectations.
• Anticipate challenges, remove obstacles, and drive continuous improvement.
• Promote lean program management, documentation standards, and operational excellence.
• Conduct team retrospectives and adjust approaches to incorporate learnings.

Required qualifications, capabilities and skills:

• Bachelor’s degree in Business, Finance, Computer Science, Engineering, or related field
• Minimum 7 years’ experience in product delivery or document management or related domain.
• Proven ability in operational management, change readiness, and iterative product delivery.
• Skilled in drafting clear, concise status updates and communicating complex information with simplicity.
• Experienced in release management, deployment strategies, and conflict resolution.
• Advanced computer literacy and proficiency with project management tools (e.g., Jira, Confluence, Excel, PowerPoint).
• Working knowledge of Large Language models (LLM) and/or Agentic AI

Preferred qualifications, capabilities and skills:

• Proficiency in product delivery tools (e.g., Figma, LUCID, JIRA, JIRA Align, Excel, PowerPoint, Process Mapping Tools) and collaboration platforms (e.g., Confluence, SharePoint)
• Project management and Agile certifications. (Preferred)
• Preference: Experienced with document lifecycle management, template setup, and related technologies (API, cloud storage, OCR, e-signature).
• Knowledgeable in Agile and hybrid methodologies and product development lifecycle