Product Consultant – OEM Engagement

Trinetra Wireless; Coimbatore District; On-site; INR 600,000 - 800,000; Full time

Job summary

Trinetra Wireless is seeking an experienced Product Consultant to act as the primary interface between our organization and OEM customers and strategic CAT A customers.

The role requires strong product understanding, stakeholder management, and the ability to translate customer requirements into executable roadmaps while ensuring timely delivery and customer satisfaction.

Qualifications

• Bachelor’s degree in Engineering (ECE, EEE, Mechanical, Instrumentation, Computer Science or equivalent).
• MBA in Marketing, Operations, or Product Management will be an added advantage.

Responsibilities

• OEM Relationship Management: Serve as the single point of contact for assigned OEM and CAT A customers.
• Requirement Gathering & Product Consulting: Understand customer processes and gather, analyze, document, and prioritize requirements.
• Product Coordination: Coordinate with Product Management, Development, Hardware, Firmware, QA, and Support teams to track feature development.
• Project Management: Monitor schedules, milestones, risks, dependencies, and ensure timely deliverables.
• Validation & Acceptance: Coordinate PoCs, prepare test cases and acceptance criteria, support UAT and rollout.
• Documentation: Prepare and maintain FRDs, Solution/Scope documents and release notes.

Skills

Stakeholder management

Product knowledge

Requirements analysis

Project coordination

Customer facing

Education

Bachelor’s Degree in Engineering

MBA in Marketing/Operations/Product Management (added advantage)

Job description

• Experience: 3+ to 5 Years
• Department: Business Solutions
• Location: Coimbatore
• Reporting To: Head – Product / COO

About the Role

We are looking for an experienced Product Consultant to act as the primaryinterface between our organization and OEM customers and strategic CAT A customers.The role requires strong product understanding, excellent stakeholder management,and the ability to translate customer requirements into executable product roadmapswhile ensuring timely delivery and customer satisfaction.The ideal candidate should possess a blend of technical knowledge, productmanagement skills, project coordination experience, and customer-facing capabilities.

Key Responsibilities

OEM Relationship Management

• Serve as the single point of contact for assigned OEM and CAT A customers.
• Build and maintain strong relationships with stakeholders across Engineering,Product, Operations, and Management teams.
• Conduct regular review meetings and prepare minutes of meetings (MOMs),action trackers, and project updates.
• Coordinate customer visits, product demonstrations, and solution discussions.

Requirement Gathering & Product Consulting

• Understand customer business processes and operational challenges.
• Gather, analyse, document, and prioritize functional and technical requirements.
• Prepare Functional Requirement Documents (FRDs), Solution Documents,Scope Documents, and Change Requests.
• Recommend product improvements and best-fit solutions aligned with customer needs.

Product Coordination

• Coordinate with Product Management, Development, Hardware, Firmware,QA, and Support teams.
• Track feature development from requirement gathering to production release.
• Ensure deliverables are completed within agreed timelines.
• Manage feature prioritization and release planning.

Project Management

• Monitor project schedules, milestones, risks, and dependencies.
• Drive cross-functional coordination for OEM and CAT A projects.
• Maintain project dashboards and status reports.
• Escalate critical issues proactively.

Validation & Acceptance

• Coordinate Proofs of Concept (PoCs).
• Prepare test cases and customer acceptance criteria.
• Validate feature completion before customer delivery.
• Support User Acceptance Testing (UAT) and production rollout.

Documentation

Prepare and maintain the following documents:

• Requirement Documents
• Product Specifications
• Gap Analysis
• Feature Lists
• Release Notes
• User Manuals
• Meeting Minutes
• Action Item Trackers
• Customer Issue Logs

Preferred Experience

Candidates with experience in one or more of the following industries will be preferred:

• OEM / Manufacturing
• Construction Equipment
• Industrial Automation
• Material Handling Equipment
• Telematics
• Fleet Management
• IoT Solutions
• Automotive Electronics
• Heavy Equipment

Qualification

• Bachelor’s Degree in Engineering — ECE, EEE, Mechanical, Instrumentation,Computer Science, or an equivalent qualification.
• MBA in Marketing, Operations, or Product Management will be an added advantage.

Key Performance Indicators (KPIs)

• On-time delivery of customer commitments.
• Customer satisfaction (CSAT).
• Requirement-to-release turnaround time.
• Number of successful feature deliveries.
• UAT and project acceptance success rate.
• Reduction in project escalations.
• Documentation quality and completeness.
• Cross-functional coordination effectiveness.
• OEM relationship health and repeat business.