Product Consultant

Recruiterflow; Bengaluru; Hybrid; INR 350,000 - 700,000; Full time

Job summary

Recruiterflow is hiring Product Consultants to assist customers with technical issues, resolve inquiries, and guide users through product features. The role emphasizes clear communication, problem-solving, and customer success across sales and post-sales interactions.

Responsibilities include handling inquiries via phone, email, chat, and web meetings, supporting international clients, and collaborating with other teams to ensure a consistent client experience.

Qualifications

• Excellent communication skills, both written and verbal.
• Ability to explain complex technical concepts in simple terms.
• Demonstrated problem-solving and analytical mindset.
• Comfortable working independently and in a team.

Responsibilities

• Be the first point of contact for customers, providing friendly and efficient support.
• Explain platform functionality and tools to clients to maximize adoption.
• Troubleshoot issues and provide follow-ups to clients.
• Track and manage customer interactions using ticketing and CRM tools.
• Coordinate with cross-functional teams for a consistent client experience.
• Interact with international clients across time zones.

Skills

Communication skills

Problem solving

Teamwork

Analytical with Excel

Fast learner

Tools

Zendesk

Zoho Desk

Intercom

Jira

Looker

Job description

Recruiterflow

We are hiring multiple Product Consultants to assist customers in resolving technical issues related to our products and services. In this role, you will handle customer inquiries, provide effective solutions, and guide users through various product features and functionalities. Strong communication skills and the ability to build client trust are essential. Experience with help desk software is a plus.

Your contributions will be instrumental in strengthening our reputation by delivering outstanding customer consultation and support throughout the sales and post-sales experience.

Job Timings: Rotational day and night shifts.
Location: Hybrid (Delhi, Noida, Gurugram, Bengaluru).

Responsibilities

• Be our customers' first point of contact, providing friendly and efficient consultation and support.
• Help our clients be the best at what they do by explaining the platform functionality and tools.
• Investigate and troubleshoot internal and customer-reported issues and provide follow-ups to the clients.
• Use a variety of software and tools to track and manage customer interactions.
• Work with other teams to ensure a consistent client experience.
• Would be interfacing with existing clients via phone, email, chat and web meetings – needs to have strong communication skills and the ability to interact with International clients.
• This is a global role, the candidate needs to be flexible to support the time zone assigned to him/her.
• The candidate will also be expected to gain, document, and share knowledge related to the scenarios faced and coach team members to preempt roadblocks while providing support as well as create supporting collaterals
• The candidate will be expected to constantly enhance their knowledge via internal and external channels and also maintain an up to date awareness

What Makes you a Great Fit

• 1-3 years of experience in customer consultation and support.
• Strong oral and written communication skills, with the ability to communicate technical concepts in simple, accessible language.
• Ability to work independently and as part of a team.
• Strong problem-solving skills
• Excellent customer servicing skills - maintaining strong relationships with clients, enabling them to understand our platform and assisting them with insights for business growth
• Analytical bent of mind- Ease of working with Data via MS Excel, Internal Software & Desktop application skills with the ability to learn & adapt to new technologies
• A desire to provide excellent customer service.
• Maintains composure under pressure
• Fast learner with strong technical understanding
• Experience with a ticketing system, such as Zendesk, Zoho Desk, Intercom, etc
• Nice to have: Experience with Jira, Looker.