Product Analyst — Master Data Management (IT)

Infosys; Hyderabad; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Infosys is seeking a senior functional analyst to own the MDM platform stack including SAP ECC/S/4HANA master data objects, Orsoft, and Tibco. You will translate business needs into specs, support L2/L3 incidents, and drive data quality programs across global teams.

You will contribute to S/4HANA migration workstreams, design workshops, and hypercare, while coordinating with partners to ensure timely delivery. Strong English and FMCG domain knowledge are preferred.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or a related field.
• 3–5+ years of experience in IT functional analysis, application support, or solution delivery in an enterprise environment.
• Hands-on experience with SAP master data (material/product, customer, vendor/supplier domains) in ECC and/or S/4HANA — including core tables, transactions, and data structures.
• Experience with integration/middleware technologies, ideally Tibco (or equivalent: SAP PI/PO, MuleSoft, Boomi), including message flows, mappings, and error handling
• Strong analytical skills: ability to trace data issues end-to-end across multiple systems and articulate root causes and remediation options.
• Experience writing functional specifications, test scenarios, and supporting UAT with business users.
• Fluent English (written and spoken); ability to work effectively in a global, multicultural, matrixed organisation.
• Experience with Orsoft or comparable master data entry/workflow tools.
• Exposure to Syniti, EBX, or other MDM/data governance platforms.
• Familiarity with S/4HANA migration programs (brownfield/greenfield/selective) and the master data implications of each.
• Knowledge of data quality tooling and analytics platforms (e.g., Databricks, SQL-based DQ monitoring).
• Experience in FMCG / CPG industry and understanding of product, customer, and supply chain master data in that context.
• Working knowledge of agile and hybrid delivery methodologies (Scrum, SAFe) and ITSM processes (ITIL).

Responsibilities

• Act as functional analyst for the MDM platform stack: SAP (ECC / S/4HANA master data objects), Orsoft (master data system of entry), and Tibco (enrichment layer).
• Analyse, specify, and prioritise enhancement requests from global and regional business teams; translate business needs into clear functional and technical specifications.
• Support incident and problem management for master data flows (L2/L3 coordination), performing root-cause analysis across systems of entry, systems of record, and downstream consumers.
• Maintain and improve interface mappings, data distribution rules, and integration patterns between SAP, Orsoft, Tibco, and connected applications. Project Delivery
• Contribute to global MDM and data transformation projects, including S/4HANA migration workstreams, platform consolidation initiatives, and data quality programs.
• Participate in design workshops, fit-gap analysis, testing cycles (SIT/UAT), cutover planning, and hypercare for master data scope.
• Coordinate with external partners and internal development teams to ensure on-time, on-quality delivery of changes.
• Data Quality & Governance
• Partner with Data Governance and Data Quality teams to implement DQ rules, validations, and monitoring in the master data creation and distribution processes.
• Support data owners and data stewards across business functions (Finance, Marketing, R&I, Supply Chain) with system expertise and impact analysis.
• Contribute to documentation of data lineage, attribute catalogs, and target data models.
• Stakeholder Management & Continuous Improvement
• Build trusted relationships with business process owners, CDO/data office stakeholders, and regional IT teams across geographies.
• Identify opportunities for process simplification, automation, and standardisation of master data operations.
• Stay current on SAP MDG, S/4HANA master data capabilities, and integration technologies; bring recommendations into the platform roadmap.
• Influence over control: thrives in a matrix organisation, achieving outcomes through collaboration rather than hierarchy.
• Curiosity and ownership: digs into the “why” behind data issues and follows through to resolution.
• Clear communicator: able to make complex data and integration topics tangible for non-technical audiences.
• Team player: works “one team” across IT, data office, and business functions, across time zones and cultures

Skills

MDM concepts

Data governance

Agile/Scrum/SAFe

ITIL processes

Stakeholder management

Data quality analytics

SQL knowledge

Education

Bachelor’s or Master’s degree in CS/IS/Eng

Tools

SAP master data

Orsoft

Tibco

S/4HANA

Databricks

SAP PI/PO / MuleSoft / Boomi

EBX / Syniti MDG

Job description

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or a related field.
• 3–5+ years of experience in IT functional analysis, application support, or solution delivery in an enterprise environment.[AR1.1][RN1.2][AR1.3][RP1.4]
• Hands-on experience with SAP master data (material/product, customer, vendor/supplier domains) in ECC and/or S/4HANA — including core tables, transactions, and data structures.
• Experience with integration/middleware technologies, ideally Tibco (or equivalent: SAP PI/PO, MuleSoft, Boomi), including message flows, mappings, and error handling[RN2.1][RN2.2].
• Strong analytical skills: ability to trace data issues end-to-end across multiple systems and articulate root causes and remediation options.
• Experience writing functional specifications, test scenarios, and supporting UAT with business users.
• Fluent English (written and spoken); ability to work effectively in a global, multicultural, matrixed organisation.
• Experience with Orsoft or comparable master data entry/workflow tools.
• Exposure to Syniti, EBX, or other MDM/data governance platforms.
• Familiarity with S/4HANA migration programs (brownfield/greenfield/selective) and the master data implications of each.
• Knowledge of data quality tooling and analytics platforms (e.g., Databricks, SQL-based DQ monitoring).
• Experience in FMCG / CPG industry and understanding of product, customer, and supply chain master data in that context.
• Working knowledge of agile and hybrid delivery methodologies (Scrum, SAFe) and ITSM processes (ITIL).

Solution Support & Enhancements

• Act as functional analyst for the MDM platform stack: SAP (ECC / S/4HANA master data objects), Orsoft (master data system of entry), and Tibco (enrichment layer).
• Analyse, specify, and prioritise enhancement requests from global and regional business teams; translate business needs into clear functional and technical specifications.
• Support incident and problem management for master data flows (L2/L3 coordination), performing root-cause analysis across systems of entry, systems of record, and downstream consumers.
• Maintain and improve interface mappings, data distribution rules, and integration patterns between SAP, Orsoft, Tibco, and connected applications. Project Delivery
• Contribute to global MDM and data transformation projects, including S/4HANA migration workstreams, platform consolidation initiatives, and data quality programs.
• Participate in design workshops, fit-gap analysis, testing cycles (SIT/UAT), cutover planning, and hypercare for master data scope.
• Coordinate with external partners and internal development teams to ensure on-time, on-quality delivery of changes. Data Quality & Governance
• Partner with Data Governance and Data Quality teams to implement DQ rules, validations, and monitoring in the master data creation and distribution processes.
• Support data owners and data stewards across business functions (Finance, Marketing, R&I, Supply Chain) with system expertise and impact analysis.
• Contribute to documentation of data lineage, attribute catalogs, and target data models. Stakeholder Management & Continuous Improvement
• Build trusted relationships with business process owners, CDO/data office stakeholders, and regional IT teams across geographies.
• Identify opportunities for process simplification, automation, and standardisation of master data operations.
• Stay current on SAP MDG, S/4HANA master data capabilities, and integration technologies; bring recommendations into the platform roadmap.
• Influence over control: thrives in a matrix organisation, achieving outcomes through collaboration rather than hierarchy.
• Curiosity and ownership: digs into the “why” behind data issues and follows through to resolution.
• Clear communicator: able to make complex data and integration topics tangible for non-technical audiences.
• Team player: works “one team” across IT, data office, and business functions, across time zones and cultures