Overview
We are seeking a detail-oriented Product Analyst to support the Merchant Lending team. The ideal candidate will play a critical role in understanding user behavior, identifying funnel drop-offs, monitoring performance and working closely with Product Managers to drive product improvements through data.
Responsibilities
- Build & monitor funnel performance for various merchant lending offerings.
- Write complex SQL queries to extract, clean, and analyze large datasets.
- Conduct Root Cause Analysis (RCA) to identify bottlenecks or anomalies in product flows to deliver actionable insights and recommendations to Product Managers.
- Generate insights and validate hypotheses by working closely with Product Managers on user product interaction data.
- Keep plugged in to the latest developments in the data engineering, analytics and sciences ecosystem leveraging technologies such as LLMs to solve repetitive problems using a platform approach.
- Create dashboards and reports using Looker, MS Excel, and other BI tools to track KPIs.
- Collaborate with engineering, risk, and operations to support product experimentation and data validation.
- Automate regular reporting and deep dives for advanced analysis.
Qualifications
- Bachelor’s degree in Engineering, Mathematics, Statistics, or a related field.
- 2–4 years of experience in a data or product analytics role, preferably in fintech.
- Strong proficiency in SQL (window functions, CTEs, joins, nested queries, etc.).
- Hands-on experience with Python for data analysis and automation.
- Experience working with Looker (or similar BI tools like Tableau, Power BI). Advanced skills in Microsoft Excel, including pivot tables, data cleaning, and charting.
- Strong problem-solving skills with a structured approach to analysis.
- Ability to communicate complex data insights in a clear and actionable manner.
- Experience with AI/ML tools and ability to leverage LLMs (e.g., ChatGPT, Claude) for data summarization, insight generation, and automation.
- Familiarity with prompt engineering and an understanding of agentic AI systems and their applications in product analytics.
- Nice to Have: Familiarity with A/B testing and experimentation design.
- Exposure to lending or risk-related product workflows.
- Understanding of funnel analysis, conversion optimization, and behavioral analytics.