Prod Support Control & Governance Manager - Associate Manager

Evernorth Health Services; Hyderabad; On-site; INR 2,800,000 - 4,600,000; Full time

Job summary

Evernorth Health Services in Hyderabad is seeking a Prod Support Control & Governance Manager / Associate Manager to lead a quality engineering governance group within Core Tech. You will direct SDLC controls, release governance, and audit readiness while partnering with risk, compliance, and vendor stakeholders to ensure transparency and accountability.

The role emphasizes governance maturity, cross-team collaboration, and the delivery of standardized reporting and control metrics across the

Qualifications

• 9+ years in technology delivery, governance, risk, or related fields.
• 2+ years leading governance activities or cross-functional teams in a large enterprise.
• Proven experience in audit/regulatory readiness and evidence-based closure.
• Experience governing third-party vendors in onshore/offshore models.
• Certification in IT service management, risk, audit, security, governance or project management is preferred.

Responsibilities

• Own and enforce SDLC, release and change governance frameworks across the service.
• Lead governance forums and Change Control Board for timely approvals and traceability.
• Oversee vendor governance through performance reviews and contractual adherence.
• Maintain audit readiness and coordinate evidence across teams.
• Standardize governance reporting packs and scorecards for portfolio visibility.
• Identify control gaps and drive remediation with accountable owners.

Skills

Governance

SDLC controls

Vendor governance

Risk & compliance

Audit readiness

Stakeholder management

Data-driven decisions

Education

ITIL Certification

ISO 27001/NIST knowledge

Tools

JIRA

Confluence

ServiceNow

Job description

Prod Support Control & Governance Manager / Associate Manager

Evernorth exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,

we solve the problems others don’t, won’t or can’t.

Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world-class solutions that make a real difference.

We are always looking upward. And that starts with finding the right talent to help us get there.

Position Overview

Are you looking for an opportunity to lead an engineering team in building modern, scalable, and high-quality solutions across diverse platforms and technologies? Do you want to be part of a business that plays a crucial role in Cigna’s and Evernorth’s strategic vision? If so, this role is for you!

The Evernorth Technology strategy is fully aligned with our business strategy, resulting in an opportunity for you to influence in various directions – this includes technology/business direction but also recruiting and mentoring employees and influencing selection of and relationships with vendor resources to ultimately build and contribute within a world class Delivery Vertical.

We’re looking for a leader that will be responsible for leading a quality engineering group within Core Tech in our Hyderabad Center to deliver on strategic business capabilities as well as modernize the current solution. This role will be responsible for quality engineering in the HIH Center for Core Tech.

As an Associate Manager/Manager – Control & Governance, you will lead the design, operation and continuous improvement of engineering controls across the service. You will partner with engineering, delivery, operations, risk, compliance and vendor stakeholders to ensure consistent governance, transparent decision‑making and sustained audit readiness.

Responsibilities

• Own, maintain and enforce engineering, SDLC, release and change governance frameworks across the service.
• Lead governance forums and the Change Control Board (CCB), ensuring timely approvals, complete evidence, clear decisions and end‑to‑end traceability.
• Oversee vendor governance through performance reviews, compliance monitoring, risk management and contractual adherence.
• Maintain continuous audit, regulatory and internal‑control readiness, coordinating evidence and responses across accountable teams.
• Standardize governance reporting packs, control metrics and scorecards to provide portfolio‑wide visibility into compliance, risks and remediation status.
• Identify control gaps, assess their impact and drive sustainable remediation with clearly accountable owners through to verified closure.

Qualifications

Required Skills:

• Strong knowledge of engineering governance, SDLC controls, release management and change‑management practices.
• Demonstrated experience operating governance forums or Change Control Boards and maintaining approval, evidence and traceability records.
• Working knowledge of risk, compliance, audit and internal‑control principles within a technology or regulated‑services environment.
• Strong vendor‑governance capability, including performance management, compliance oversight, issue escalation and contractual adherence.
• Ability to define control metrics, produce executive‑ready reporting packs and translate data into clear risks, decisions and actions.
• Excellent stakeholder management, communication, facilitation and influencing skills, with the confidence to challenge constructively and drive accountability.
• Proficiency with tools used for workflow, evidence and reporting management, such as JIRA, Confluence, ServiceNow or equivalent platforms.

Required Experience & Education:

• 9+ years of experience in technology delivery, engineering operations, governance, risk, compliance or a related discipline.
• 2+ years of experience leading governance activities, control programmes or cross‑functional teams in a complex enterprise environment.
• Proven experience managing audit or regulatory readiness, control testing, remediation tracking and evidence‑based closure.
• Experience governing third‑party vendors in an onshore/offshore delivery model.
• Relevant certification in IT service management, risk, audit, security, governance, Agile or project management is preferred

Desired Experience:

• Experience in healthcare technology or another highly regulated industry.
• Knowledge of recognized control and governance frameworks such as COBIT, ITIL, ISO 27001, NIST or equivalent.
• Experience developing governance dashboards, scorecards or automated control reporting using data‑visualization or workflow tools.
• Experience driving control improvements and embedding sustainable governance practices across distributed engineering teams.

Location & Hours of Work

HIH Offshore Hyderabad Office.

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization‑wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.