Operations Reliability Manager - Associate Manager (Quality Engineer)

Evernorth Health Services; Hyderabad; On-site; INR 3,000,000 - 4,200,000; Full time

Job summary

Evernorth Health Services India in Hyderabad seeks an Operations Reliability Manager to lead a world-class QA automation and testing team across UI and backend systems, delivering scalable, high-quality solutions in an agile environment. You will mentor a 25-50 member group, partner with US-based leads, and drive modernization while ensuring operational excellence within Core Tech.

This role reports to the HIH - Associate Director, Operations Reliability.

Qualifications

• 9+ years of experience in SDLC and QA.
• 5+ years of management experience leading technical teams.
• Experience in vendor management within an onshore/offshore model.
• Expertise in architecture, design, and development of large-scale enterprise testing solutions.

Responsibilities

• Provide leadership, vision, and strategic direction to the QA automation and testing teams.
• Define and implement quality engineering strategies aligned with technology and business goals.
• Lead troubleshooting and rapid defect resolution across UI and backend systems.
• Collaborate with vendors and internal stakeholders on multiple projects.
• Drive modernization initiatives by scaling tools, technologies, and methodologies.
• Ensure operational excellence within Agile and DevOps frameworks.

Skills

Leadership

QA Management

Test Design

Defect Management

Automation Framework

JIRA

QA Initiatives

Agile Scrum

Education

Bachelor’s degree in CS/Engineering

Scrum Master / Six Sigma Green Belt

Tools

JIRA

Job description

Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India.

About Evernorth Health Services:

Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

About Cigna:

The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.

Operations Reliability Manager / Associate Manager

Position Overview

Are you looking for an opportunity to lead an engineering team in building modern, scalable, and high-quality solutions across diverse platforms and technologies? Do you want to be part of a business that plays a crucial role in Cigna’s and Evernorth’s strategic vision? If so, this role is for you!

The Evernorth Technology strategy is fully aligned with our business strategy, resulting in an opportunity for you to influence in various directions – this includes technology\business direction but also recruiting and mentoring employees and influencing selection of and relationships with vendor resources to ultimately build and contribute within a world class Delivery Vertical.

We’re looking for a leader that will be responsible for leading a quality engineering group within Core Tech in our Hyderabad Center to deliver on strategic business capabilities as well as modernize the current solution. This role will be responsible for quality engineering in the HIH Center for Core Tech.

As a Operations Reliability Manager, you will build and develop a world-class quality engineering team of 25-50 resources with the goal of creating next-generation capabilities that will help make Cigna the undisputed health partner of choice. You will work in an agile environment leading a team of software engineers and managers, delivering user-oriented products in a fast-paced environment. The resources aligned to this leader will dotted line into our US based quality engineering leads. This role will report to the Core Tech HIH - Associate Director (Operations Reliability).

Responsibilities

• Provide leadership, vision, and strategic direction to the QA automation and testing teams.
• Drive Testing SOP and KPI Framework by carefully monitoring and ensuring implementation
• Work with vendors and internal stakeholders for multiple projects as a horizontal
• Define and execute quality engineering strategies aligned with overall technology and business goals.
• Lead troubleshooting efforts, ensuring rapid resolution of defects and issues.
• Establish and enforce engineering best practices focused on quality, reliability, reusability, and telemetry.
• Build strong relationships with Core Tech stakeholders to align testing strategies with application requirements.
• Drive modernization initiatives by identifying scalable improvements in tools, technologies, and methodologies.
• Ensure operational excellence within Agile and DevOps frameworks.
• Maintain proactive monitoring and management of application assets, ensuring performance, availability, security, and capacity.
• Optimize testing efficiency, cost-effectiveness, and automation adoption across the teams.

Qualifications

Required Skills:

• Strong leadership, communication, and negotiation skills, with the ability to influence across all levels of the organization.
• Experience managing cross-functional QA teams in an Agile environment.
• Expertise in test design, defect management, and automation framework development.
• Hands-on experience with tools such as JIRA or other test management tool
• Proven ability to drive large-scale QA and testing initiatives for both UI and backend systems.
• Experience in Healthcare IT with an understanding of industry terminology, processes, and compliance.
• Strong Agile experience with practical leadership in Scrum teams.

Required Experience & Education:

• 9+ years of experience in SDLC methodologies.
• 5+ years of management experience, leading and developing technical teams.
• Experience in vendor management within an onshore/offshore model.
• Expertise in architecture, design, and development of large-scale enterprise testing solutions.
• Bachelor’s degree in computer science, Engineering, or a related field (or equivalent work experience).
• Industry certifications such as Scrum Master, Six Sigma Green Belt, or equivalent.

Desired Experience:

• Experience with testing lifecycle.
• Exposure to cloud-native distributed systems (AWS).
• Experience of claims adjudication and claims lifecycle in healthcare.
• Experience coaching and mentoring teams in best practices for QA automation.

Location & Hours of Work

HIH Offshore Hyderabad Office.

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.