Procurement Operations and Client Service Desk

chainiqgro; Navi Mumbai; On-site; INR 800,000 - 1,400,000; Full time

Job summary

Chain IQ in Navi Mumbai is seeking a Consultant for the Procurement Operations and Client Service Desk to support procurement operations and client inquiries across the APAC region. The role requires strong English and a minimum of four years in procurement support or P2P.

You will provide first-level client support, manage ticketing and knowledge bases, and help ensure timely order processing, invoice reconciliation and service quality across global procurement initiatives.

Qualifications

• University degree or industry experience equivalent.
• Strong oral and written English (mandatory).
• Minimum 4 years of experience in procurement support, P2P or customer service-related functions.
• Helpdesk experience including usage of incident management systems.
• Exposure / some experience to fundamentals of sourcing process and contracts is a plus.

Responsibilities

• Providing first level support for Chain IQ clients, external procurement partners and third-party providers in line with SLAs and KPIs.
• Maintaining and documenting client enquiries and resolution through CIQ's ticketing solution.
• Maintaining knowledge management systems, client education material and operational process documents.
• Day-to-day operational process management and support of P2P processes to ensure accurate ordering and receipt of goods and services.
• Supporting optimization and use of defined procurement processes and platforms through end user education and training.
• Leading and supporting quality improvement initiatives in optimizing support processes or system enhancements.
• Being fully aware of or support global and regional procurement and sourcing initiatives.

Skills

English language

Education

University degree

Tools

Ariba P2P

SAP MM

Job description

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Title: Procurement Operations and Client Service Desk

Location: Navi Mumbai, IN

At Chain IQ, your ideas move fast.

Chain IQ is a global AI-driven Procurement Service Partner, headquartered in Baar, Switzerland, with operations across main centers and 16 offices worldwide. We provide tailored, end-to-end procurement solutions that enable transformation, drive scalability, and deliver substantial reductions in our clients' indirect spend. Our culture is built on innovation, entrepreneurship, ownership, and impact. Here, your voice matters - bold thinking is encouraged, and action follows ambition.

Role Purpose

The primary purpose is to deliver value-add procurement operations and customer service value to clients in a structured, professional and consistent manner and provide operational procurement operations support from India for the APAC (SG, HK, JP and AU) region.

Responsibilities

We are currently seeking a Consultant to join the Procurement Operations and Client Service Desk team. We need a dynamic, highly client-focused individual with proven experience within Procurement Operations and P2P.

Main responsibilities will include:

• Providing first level support for Chain IQ clients, external procurement partners and third-party providers in line with agreed SLAs and KPIs, including enquiry response and resolution times.
• Maintaining and documenting client enquiries and resolution through CIQ's ticketing solution as per the service catalogue. Escalating to level 2 IT support, Procurement head or other stakeholders as required.
• Maintaining knowledge management systems, client education material (e.g. how to guides) and operational process documents to ensure ongoing efficiency and effectiveness of process and client satisfaction.
• Being responsible for day-to-day operational process management and support of relevant operational and P2P processes (and others as required) to ensure clients’ accurate and timely ordering and receipt of goods and services (e.g. help desk queries, PR/PO or Goods Receiving assistance and Invoice Reconciliation for blocked invoices).
• Supporting optimization and use of defined procurement processes, platforms and channels through end user education, supporting the roll out and expanded use of our P2P platform (e.g. testing, end user training, education and change management activities, supplier set up/on boarding etc.).
• Leading and supporting quality improvement initiatives in optimizing support processes or system enhancements.
• Being fully aware of or support global and regional procurement and sourcing initiatives.

Requirements

• Qualification:
• University degree or industry experience equivalent.
• Strong oral and written English (mandatory)
• Experience:
• Minimum 4 years of experience in procurement support, P2P or customer service-related functions.
• Helpdesk experience including usage of incident management systems.
• Practical experience in Ariba P2P platform and/or SAP MM Module.
• Good problem-solving and influencing skills with a strong customer-service orientation.
• Exposure / some experience to fundamentals of sourcing process and contracts is a plus.

Join a truly global team.

We offer a dynamic and international environment where high performance meets real purpose. We're proud to be Great Place to Work-certified and even prouder of the people who make that possible. Let's shape the future of procurement - together.

Chain IQ - Create. Lead. Make an impact.