Procurement Manager Customer Experience - Ahmedabad India

Qatar Airways; Ahmedabad District; On-site; INR 1,800,000 - 5,200,000; Full time

Job summary

Qatar Airways is seeking a Procurement Manager to lead and drive procurement across CX categories, delivering best value in line with strategic and financial goals. You will shape supplier strategies, manage risk, and mentor a high-performing team to achieve targets.

In this role you will collaborate with senior stakeholders, develop sourcing plans, oversee RFP/RFQ/RFI processes, and ensure compliance with DOA/DRM. International exposure and strong negotiation skills are essential.

Qualifications

• Bachelor's degree or equivalent; procurement experience required.
• Minimum 7 years in procurement roles, preferably in aviation or hospitality.
• Experience managing a geographically diverse team.
• Strong negotiation, planning and decision‑making abilities.
• Ability to influence stakeholders remotely.

Responsibilities

• Lead category and sourcing strategies for CX products and services.
• Partner with CX and operations to define requirements and measurable outcomes.
• Own procurement operations and team performance.
• Oversee tender creation and contract renewal planning.
• Provide regular status updates to senior management.

Skills

Procurement management

Team leadership

Stakeholder management

Contract negotiation

Spend analysis

Education

Bachelor's Degree or Equivalent

Job description

Job Description:

Qatar Airways is looking for a Procurement Manager to lead and drive all procurement requirements in the defined categories particularly (CX) Categories. Analyze and develop strategies, agreeing cost savings targets interfacing with senior management and stakeholders. Manage supply chain to ensure best value for the company in line with strategic, financial and operational requirements. Lead, drive and motivate the team to achieve set goals, minimize risk exposure and provide maximized value to Qatar Airways. Continuously monitor and analyze scope under management to ensure further improvement in the categories and the department. Manage and develop the assigned team, ensuring compliance, maintain high professional standards and adherence to Qatar Airways culture and values.

Responsibilities:

• Provision of strategic analysis to clearly define comprehensive planning for categories under management Responsible for forming the supply strategy for relevant product and services categories.
• Partner with CX and operational stakeholders to define business requirements, product or service specifications, service standards, evaluation criteria, implementation plans and measurable outcomes
• Own and execute category and sourcing strategies for assigned CX products and services, aligned with customer, brand, operational and financial priorities.
• Develop cross functional strategic planning with colleagues to ensure QR leverage is possible. Accountable for creation of framework for the categories under management, including developing meaningful sourcing plans, contract renewal plans and quality tender documentation.
• Review and input department policies and processes to achieve best practice and continuous improvement.
• Fully accountable for procurement operations and achievements of subordinate team
• Ensure high service levels delivery of subordinate Procurement team for QR Group including timelines, professionalism, communications and quality of produced work.
• Achieving Procurement KPls through regularly assessing progress to keep delivery on track.
• Oversee the process of tender creation of RFP/RFQ/RFI and other tender documents.
• Responsible for Tender administration generally including creating system documents, printing and approvals circulation, checking for an required documents, grammar and spelling, calculations, drafting executive Memos. Review and endorse all documents submitted by staff for compliance and best practice, complying with the company strategy.
• Act as approver of procurement documentation according to DOA/DRM.
• Take part in and contribute to Procurement Approval Group as required.
• Prioritize and assign workload and tenders to the whole team, provide support to other managers where required, ensure tender process is open and fair.
• Responsible for the high-level negotiation with the key suppliers on costs, commercial and contractual terms and assisting reports on this where required.
• Manage quality control throughout project life cycle by maintaining delivery timelines, mitigating project risks and act as a liaison with all project stakeholders to ensure effective change management.
• Provide comprehensive summaries and data for reporting activities on spend, timelines, current operational state.
• Run, review and action performance reports on assigned categories to improve way of working and deliverables.
• Take part in revision and creation of procurement tools, templates, system processes and policies.
• Challenge internal user departments timelines, specifications, sourcing methods, suppliers lists where appropriate to achieve the optimal outcome for QR.
• Organize and control purchasing department records necessary for complying with audit requirements, up to date and accessible.
• Provide regular status updates to senior management, internal user departments and strategic suppliers on procurement projects.
• Provide required re-orientation and executive business summaries for senior manager

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before.

Together, everything is possible

• Bachelors Degree or Equivalent with Minimum 7 years of job-related
• Procurement specific experience
• Experience in managing a team
• Procurement or related experience in aviation, hospitality, catering, food and beverage, lounges, inflight products or other customer-facing service categories.
• Previous employment and work in geographically diverse teams
• Ability to manage and influence stakeholders remotely
• Service-oriented mindset, with a desire to ensure stakeholder satisfaction Excellent negotiation planning, management and execution skills
• Excellent planning, problem solving and decision-making abilities
• Managerial skills - Ability to delegate work, set clear direction, manage workflow and achieve timely results from the subordinate team

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Requirements: