Process Trainer

Policybazaar.com; Ernakulam; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A leading online insurance platform in Kochi is seeking a Process Trainer to identify training needs and facilitate employee development. Responsibilities include conducting refresher training, coordinating training schedules, and delivering product knowledge to new joiners. The ideal candidate should have a strong training background and be fluent in Malayalam and English, working from the office six days a week.

Qualifications

• Strong training background required.
• Ability to assist employees in meeting performance targets.
• Proficient in coaching and mentoring.

Responsibilities

• Identify training needs and conduct refresher training.
• Coordinate training schedules and create training materials.
• Deliver product knowledge training to new joiners.
• Evaluate training and provide constructive feedback.

Skills

Training background

Employee development

Performance monitoring

Issue resolution

Escalation handling

Fluency in Malayalam

Fluency in English

Job description

Job Description – Process Trainer - Insurance

Location – Kochi

Working Days: 6 days a week

Job Responsibilities

• Identifying the training needs across levels & conducting Refresher Training for the employees to improve productivity.
• Coordinate training schedule, set up, creation of training materials and follow-up.
• Training new employees in areas including sales training, product knowledge, customer communications and internal systems.
• Responsible for providing the product knowledge on Life Insurance to all new joiners.
• Delivering product training (including selling skills, soft skills, objection handling) to Associate Sales Consultants, Team Leaders and Asst. Sales Managers
• Assist in delivery of on-going training programs
• Evaluate training and report on trainees
• Reviewing trainings performances and preparing participants’ score sheets
• Arrange for follow-up training, or report following training sessions
• Timely & constructive feedback and counselling of the trainees
• Maintain detailed records of workshops conducted, participant lists, feedback, follow up activities etc

Desired Skills:

• Required from a training background
• Proficiency in employee development to assist employees in meeting the Performance Targets through Hiring, Coaching & Mentoring.
• Ability to calibrate employee performance to the Performance Targets through monitoring and Coaching
• Ability to communicate and resolve issues that affect Performance Criteria
• Ability to handle escalations from employees
• Ability to escalate issues to their supervisor or other internal departments
• Demonstrated language fluency in Malayalam and English.

Candidate should be comfortable working from office 6 days a week.

Location: 4th Floor, Arya Bhangy Pinncle, Sahodaran Ayyappan Rd, Elamkulam, Kochi, Ernakulam, Kerala 682020, India