Process Specialist

Tata Consultancy Services; Kolkata District; On-site; INR 400,000 - 600,000; Full time

Job summary

Tata Consultancy Services in Kolkata invites applicants for a Direct Walk-In Opportunity in Complaints Administration. Experience required is 2-8 years in the Insurance domain, with rotational shifts including night shifts. Graduates and above are eligible to apply. Bring updated CV, documents, and photos for on-site review.

Candidates should have strong communication, problem-solving, and stakeholder management skills, and be prepared for interviews on the stated date and time.

Qualifications

• Experience in Insurance domain, Complaints Handling and Complaint Resolution.
• Exposure to QA, Audit, Compliance, or Regulatory Testing processes.
• Experience in customer complaint investigations, root cause analysis, and process improvement initiatives.
• Attention to detail with experience in maintaining records, tracking complaints, and ensuring process adherence.
• Excellent customer communication, problem-solving, and stakeholder management skills.

Responsibilities

• Handle and resolve customer complaints while ensuring fair customer outcomes.
• Conduct complaint investigations, root cause analysis, and quality reviews.
• Ensure compliance with regulatory requirements, policies, and service standards.

Skills

Complaint handling

Root cause analysis

Stakeholder management

Education

Bachelor's degree

Job description

Direct Walk-In Opportunity | Complaints Administration | TCS Kolkata | 5th September 2026

Walk-In Drive Date: Saturday, 5th September 2026

Experience Required: 2-8 Years

Interview Timings: 9:00 AM - 12:00 PM

Preferred Domain Experience: Insurance

Shift: Rotational Shifts (including Night Shifts)

Qualification: Graduate and Above

Who Should Apply?

• Candidates with experience in the Insurance domain, particularly in Complaints Handling and Complaint Resolution.
• Professionals with exposure to Quality Assurance, Audit, Compliance, or Regulatory Testing processes.
• Experience in customer complaint investigations, root cause analysis, and process improvement initiatives.
• Strong attention to detail with experience in maintaining records, tracking complaints, and ensuring process adherence.
• Candidates with excellent customer communication, problem-solving, and stakeholder management skills.

Key Responsibilities

• Handle and resolve customer complaints while ensuring fair customer outcomes.
• Conduct complaint investigations, root cause analysis, and quality reviews.
• Ensure compliance with regulatory requirements, policies, and service standards.

Documents need to carry: ID Proof (Original) & Photocopy, Updated CV, Passport Size Photograph, All Education Documents, All Experience Documents and Xerox copy of EPFO.

• Bachelor's degree (2 Years to 8 Years) can apply.
• Minimum 15yrs of regular education (10th + 12th + 3 years Graduation)
• Graduates through Open Universities/Correspondence graduates need not apply
• Not more than 2 years of gap in Graduation or Employment.
• Mode of Salary credit should be through bank from all the previous employers (No cash in hand)
• Relieving letters from all the previous companies are mandatory

PFB the norms to be followed during the Interview process:

• We will not be responsible for any loss of original certificates; it is the sole responsibility of the candidates.
• Two / four-wheelers can be parked in the parking area.
• Candidates must wait in the lounge.
• Water dispensers are available.
• Rest rooms are located near the wash area of the cafeteria.

"TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person/agency/partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately"