Process Lead - Retail Operations RCC Recon

Idfc First Bank Limited; Thane; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

IDFC FIRST Bank Limited in Thane, India seeks a Process Lead – Retail Operations RCC Recon to drive reconciliations, controls, and compliance across the operations domain.

The role requires leading a sub-unit, coordinating audits, and delivering process improvements to reduce risk and enhance customer experience while ensuring adherence to regulatory standards.

Qualifications

• Strong leadership and team management capabilities.
• In-depth understanding of banking operations and compliance frameworks.
• Excellent analytical and problem-solving skills.

Responsibilities

• Oversee reconciliations, process controls, transaction processing, and account management.
• Ensure compliant delivery of banking services per regulatory standards.
• Lead a sub-unit with task allocation, team management, and process optimization.
• Manage internal and external audits and regulatory data delivery.
• Identify and implement process improvements to reduce risk and improve customer experience.
• Maintain and update SOPs across sub-units.
• Liaise with Risk, Compliance, and IT for alignment and service delivery.
• Act as subject matter expert for the managed area.
• Prepare and present performance, risk, and improvement reports to senior management.
• Manage vendor relationships and ensure SLA adherence.
• Contribute to complex processes and digital initiatives.
• Collaborate with Product, Compliance, and other stakeholders.

Skills

Leadership

Banking operations

Analytics

Communication

Stakeholder management

Process improvement

Vendor management

Digital initiatives

Education

Graduation in any discipline

Postgraduate in any discipline

Job description

Job Requirements

About the Role

The Process Lead – Retail Operations RCC Recon plays a pivotal role in managing and enhancing daily reconciliation, compliance monitoring, and control processes within the Recon, Compliance & Controls function. This role involves overseeing operational activities, optimizing processes, and ensuring adherence to regulatory and internal standards. The incumbent will also lead a sub-unit, contribute to audits, and act as a subject matter expert in their domain.

Key Responsibilities

Primary Responsibilities

• Oversee and manage operational activities including reconciliations, process controls, transaction processing, account management, and customer service operations.
• Ensure efficient and compliant delivery of banking services in line with regulatory standards and internal policies.
• Lead a sub-unit to ensure smooth execution of operational tasks, including task allocation, team management, and process optimization.
• Manage internal and external audits and regulatory data delivery across verticals.
• Identify and implement process improvements to enhance efficiency, reduce operational risk, and improve customer experience.
• Maintain and update Standard Operating Procedures (SOPs) across sub-units.
• Liaise with departments such as Risk, Compliance, and IT to ensure operational alignment and seamless service delivery.
• Act as a subject matter expert for the managed area.
• Prepare and present reports on operational performance, risk, and process improvements to senior management.
• Manage vendor relationships for outsourced services, ensuring adherence to SLAs and quality standards.
• Contribute individually to managing complex processes and digital initiatives.

Secondary Responsibilities

• Collaborate with Product, Compliance, other bank stakeholders, and external partners.
• Handle regulatory, internal, and risk audits.
• Act as the second-level escalation point for the sub-unit.

Managerial and Leadership Responsibilities

• Train and mentor team members to build operational capability.
• Conduct regular monitoring and provide constructive feedback to the team.

What We Are Looking For

Education

• Graduation: Graduate in any discipline from a recognized institution.
• Post-graduation: Postgraduate in any discipline from a recognized institution.

Experience

• Minimum 4 years of relevant experience in banking operations, reconciliation, compliance, or related functions.

Skills and Attributes

• Strong leadership and team management capabilities.
• In-depth understanding of banking operations and compliance frameworks.
• Excellent analytical and problem-solving skills.
• Effective communication and stakeholder management.
• Ability to drive process improvements and manage audits.
• Proficiency in managing vendor relationships and digital initiatives.