Process Lead - Operations

Broadridge; Hyderabad, Bengaluru; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

Broadridge in Hyderabad seeks a Security Master Operations lead to supervise day-to-day processing of equity and fixed income records, monitor market bulletins, and handle client requests across US business hours. You will drive process improvements, ensure SLA adherence, oversee validation, and train teams with internal controls.

The role spans collaboration with Hyderabad and Bangalore groups and requires an eye for automation.

Qualifications

• Experience/working knowledge on Fixed Income/Equity business.
• Operations experience in the Security Master Ops, Pricing, US Clearance & Settlement and/or GPS suite products.
• Proven hands-on experience in securities processing operations with knowledge of a key market.
• Interest in Investment Banking back-office operations.
• Excellent analytical and communication skills; ability to work under pressure and learn.
• Experience in automation and ideation (e.g., Excel-Macros) would be a plus.
• Willingness to work in US business hours and commit for 2–4 years.

Responsibilities

• Monitor security bulletins/notifications from market entities (NYSE, OTCBB, TSX, CDS, FUNDSERV, OCC, etc.).
• Process new security listings and attributes for Equity and Fixed Income.
• Handle corporate actions: name changes, splits, adjustments, consolidations.
• Address client queries and process requests; ensure timely updates.
• Oversee validation and control of processes; maintain MIS.
• Collaborate with internal teams to identify process improvements.
• Maintain SLA adherence and quality management; report metrics (Power BI, etc.).
• Lead and supervise teams across Hyderabad and Bangalore; provide mentorship and performance feedback.

Job description

Key responsibilities:

The role entails Security Master Operations /Operations-supervision. Major responsibilities include

• Careful and continuous monitoring of various bulletins/notifications posted by various market entities like NYSE, OTCBB, TSX, CDS, FUNDSERV, OCC etc.
• Processing new addition of security records or security attributes new listings etc. for Equity and Fixed Income.
• Processing of corporate action related changes updating name changes, splits, adjustments, consolidations etc.
• Handle client queries. Understand and address all process requests, issues & updates.
• Management and Oversight of the validation of the process.
• Collaborate with Internal teams to Identify and implement process improvers.
• Maintain SLAs and perform quality management.
• Ensure the team perform their daily tasks within the SLAs and do a periodic review. Maintain and report MIS for the project using Microsoft tools, Power BI, etc.

Experience:

• Experience/working knowledge on Fixed Income/Equity business.
• Operations experience in the Security Master Ops, Pricing, US Clearance & Settlement etc. and / or exposure to products within the GPS suite.
• Proven (hands-on) industry experience in securities processing Operations, with working knowledge of at least one key market in which Broadridge operates.
• A passion/ flair for the Investment Banking domain and committed to a career in Middle and Back-office Ops.
• Excellent analytical skills, excellent oral and written communication (fluency of thought and word), time management, ability to work under pressure and ability/willingness to learn.
• Tangible contributions to Automation & Ideation in the capacity of contributor or value-added reviews, will be a huge advantage. Example : Excel-Macros, etc.
• Willingness to work in US business hours.
• Willingness to provide a commitment of minimum 2-4 years.

Strategic Improvements.

• Continuously drive process improvements and implementation of key changes with a vision of operational efficiency and excellence.
• As an SME, learn and train product knowledge to team by collaborating with key stakeholders.
• Create and own operational procedures and ensure the presence of a strong internal control framework in line with the evolving business environment.

Team Management

• Collaborate and effectively work with Hyderabad and Bangalore groups to bridge any knowledge gaps within the teams.
• Provide strong leadership and supervision to the team, ensuring alignment with organization goals and objectives
• Monitor and evaluate team performance, providing regular feedback and conducting performance reviews.
• Foster a positive and collaborative team environment, encouraging professional growth and development through training and mentorship.