Process Expert, Operations

Maersk; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Impact on global operations

Growth opportunities

Innovation culture

Global exposure

Work-life balance

Job summary

Maersk is seeking an EMR Operations Sr Process Expert to lead day-to-day Equipment Maintenance & Repair (EMR) operations, ensure service excellence, and drive KPI/SLA performance. The role requires managing a team, coordinating with vendors and LOC stakeholders, and delivering data-driven improvements.

You will monitor workflows, analyze trends, and implement controls to sustain quality and compliance with EMR policies. Graduate with strong English communication is required.

Qualifications

• Graduate with a bachelor’s degree.
• Fluent in English with strong communication skills.

Responsibilities

• Manage daily EMR operations and ensure KPIs/SLA delivery.
• Coordinate with vendors, depots, and LOC stakeholders for seamless operations.
• Prepare and present weekly/monthly performance reports and insights.
• Drive process standardization, optimization, and compliance with EMR policies.

Skills

Operations management

Stakeholder management

Reporting and analytics

Process improvement

Education

Bachelor's degree

Job description

Job Description At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence. We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade. Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.

Position Overview

The EMR Operations Sr Process Expert is responsible for managing day-to-day Equipment Maintenance & Repair (EMR) operations, ensuring service excellence, operational efficiency, and compliance with established processes and standards. The role involves leading a team, managing stakeholder relationships, driving process improvements, and delivering performance against defined KPIs and SLAs while maintaining high levels of customer satisfaction.

Key Responsibilities

Operations Management

• Manage daily EMR operations and ensure delivery of agreed operational KPIs and SLAs.
• Monitor workflow, productivity, and quality to achieve operational targets.
• Handle and resolve vendor and Local EMR queries in a timely and professional manner.
• Ensure accurate and timely execution of operational activities related to container maintenance and repair processes.
• Support business continuity through effective workload management and resource planning.

Stakeholder Management

• Build and maintain strong working relationships with vendors, depots, and LOC stakeholders.
• Ensure high levels of customer engagement and satisfaction through proactive communication and issue resolution.
• Collaborate with internal and external stakeholders to drive process alignment and operational excellence.

Reporting & Analytics

• Prepare and present weekly and monthly operational performance reports.
• Analyze operational trends and identify opportunities for performance improvement.
• Support management reviews with data-driven insights and recommendations.

Process Excellence & Controls

• Develop a comprehensive understanding of upstream and downstream operational processes.
• Make informed decisions based on the end-to-end operational impact.
• Drive standardization, process optimization, and continuous improvement initiatives.
• Review operational processes from a control and compliance perspective and implement appropriate controls.
• Ensure adherence to EMR policies, equipment repair procedures, and industry standards.

Additional Responsibilities

• Support special projects, audits, and ad hoc operational activities as required.
• Contribute to business transformation and automation initiatives.

Qualifications

• Graduate of any bachelor's degree.
• Fluent in English with good communication skills.

What We Offer:

• Impact: Be part of a team that directly contributes to global operations.
• Opportunity: Unlock professional and personal growth through diverse career pathways.
• Innovation: Work with a team that embraces technology and continuous improvement.
• Global Exposure: Collaborate across geographies and cultures.
• Work-Life Balance: Flexible working arrangements to support your well-being.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process.

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A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information.