Process Executive| International BPO

Talent Acquaintance; Khordha; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance is seeking a customer-facing professional in Odisha to handle inquiries, provide product information, and build lasting relationships. You will collaborate with internal teams to resolve complex issues and contribute to ongoing improvements in the customer experience.

The role requires strong communication, problem-solving abilities, and proficiency with standard computer systems. A detail-oriented, adaptable individual who thrives in a fast-paced environment will excel here.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Skills

Communication

Interpersonal skills

Multitasking

Problem-solving

Analytical skills

Computer proficiency

Adaptability

Attention to detail

Organizational skills

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.