Process Executive| International BPO

Talent Acquaintance; Kolkata District; On-site; INR 260,000 - 380,000; Full time

Job summary

Talent Acquaintance in Kolkata is seeking a proactive Customer Support Associate to handle inquiries, resolve issues professionally, and provide timely information about products and services. You will act as the first point of contact for customers, ensuring courteous and effective communication across channels.

You will build strong customer relationships to drive satisfaction and loyalty, collaborate with internal teams to resolve complex complaints, and contribute to process improvements

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and juggle multiple tasks.
• Strong problem-solving and analytical abilities.
• Proficient with computer systems and software applications.
• Adaptable to changing priorities and situations.
• Great attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Skills

Communication

Multi-tasking

Problem solving

Computer skills

Adaptability

Attention to detail

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high product knowledge to effectively support customers.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.