Process Engineer - Commercial Excellence

Philips Iberica SAU; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Philips Iberica SAU is seeking a Process Engineer to support Commercial Excellence within Intelligent Systems & AI. You will design and optimize end-to-end commercial processes, align with IT applications, and help standardize product models, quotes, orders, and invoicing across markets.

The role involves collaborating with business stakeholders, leading workshops, driving AI and automation, and training end-users while building communities of practice and tracking performance.

Qualifications

• Minimum 2–4 years industry experience with a University degree in a related field.
• Good understanding of management systems and QMS.
• Experience in backend commercial processes with end-to-end process know-how and tech mindset.
• Professional demeanor and strong communication skills.
• Fluency in English, both spoken and written.

Responsibilities

• Design and optimize end-to-end commercial processes.
• Collaborate with business, markets and IT to implement process improvements.
• Drive AI and automation enablement in commercial workflows.
• Develop training and change management materials for stakeholders.
• Build communities of practice and track performance.

Skills

English fluency

Communication skills

Backend commercial processes

QMS knowledge

Industry experience 2-4 years

Education

University degree in related field

Job description

Job Title

Process Engineer - Commercial Excellence

Job Description

Our customers are increasingly looking for a solution to their most pressing challenges. To keep making the difference across the health continuum, Philips needs to move from selling products in a 'transactional' manner to also providing solutions that enable high quality, value-based healthcare. The IS&AI team is equipping businesses, markets and functions with process and capabilities to develop, market, sell and deliver solutions to solve the needs of our customers, ensuring consistency, scalability and industry best practices. This strategic program will be a step-change in the value we are able to deliver to our customers.

You would be part of the Intelligent Systems & AI organization. You would collaborate with business, markets and transformation teams part of Accelerate! Program driving sustainable improvement of software supply chain, operations, pricing, sales, delivery & install base management capabilities across Philips.

In this role, you have the opportunity to contribute to the solutions transformation in Philips. As a Commercial Business Capability Expert, you have a broad audience in the business and markets organization with a specific focus on Commercial backbone processes. You will contribute to standardization and scalability of Product model and catalog design, Opportunity management, Quoting, Subscription and Contract Management, Order booking, Billing and Invoicing. Key deliverables include Process design, feature detailing, business alignment, scrum engagements, development oversight, supporting business onboarding, supporting adoption, QMS adoption, training end-users etc.

You are responsible for

• Process Design & Optimization

• Support commercial excellence transformation roadmap for Enterprise Informatics
• Analyze, design, and optimize end-to-end commercial processes.
• Monitor industry trends and recommend transformative solutions
• Ensure alignment with the underpinning IT applications including relevant process performance metrics & KPI’s and compliance requirements and controls.
• Identify automation opportunities and application of AI for Commercial backbone processes

• Ensure compliance with commercial process standards and governance mechanisms.
• Monitor KPIs and SLAs to drive continuous improvement by leveraging process mining.

• Commercial Excellence Strategy

• Support the development and execution of commercial excellence initiatives, including pricing strategies, sales effectiveness, and improvements in customer experience.
• Collaborate with stakeholders to align process improvements with strategic business goals.

• AI & Automation Enablement

• Collaborate with technology teams to integrate AI/ML solutions into commercial workflow (e.g. Automatic Opportunity creation, Quote creation, Order booking, etc.).
• Evaluate emerging technologies and recommend innovative solutions for operational efficiency.

• Collaboration & Stakeholder Engagement

• Work closely with business and IT stakeholders to understand requirements and deliver process improvements.
• Conduct workshops and training sessions on Commercial backbone processes.
• Collaborate with the other BCE/BPEs for cross functional requirement
• Being a change agent by clarifying the impact of the new ways of working including process mining, KPI performance management, adoption traceability etc.
• Collaborating with Philips University or other parties to support in learning curricula for the stakeholders identified.
• Building and maintaining communities of practice in your respective domain and ensuring that people competencies and capabilities are in place to execute the standard solutions in their process domains and identify opportunities for improvement.
• Curate performance impact tracking & reporting, with reference to internal/external benchmarks and relevant targets.

To succeed in this role, you should have the following skills and experience

• Minimum 2 - 4 years industry experience with University degree desirable in Business, Engineering, Computer Science, or other related field or equivalent combination of academic and work experience
• Good understanding of Management system and QMS
• Experience in backend Commercial processes in combination with E2E process knowhow, technology-based solution mindset.
• Professional demeanor and strong communications skills
• Fluency in English, verbal and written

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
About Philips
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