PROCESS DELIVERY SPECIALIST-INSURANCE POLICY ADMINISTRATION

IBM; Dadri; On-site; INR 650,000 - 900,000; Full time

Job summary

IBM BPO within IBM Consulting is seeking a capable professional for Life/Annuities policy administration. You will handle policy updates, beneficiary changes, issuance/reinstatement of certificates, and related tasks with accuracy and within defined SLAs.

The role requires 3–6 years of Life/Annuities policy administration experience, strong English communication, and solid analytical ability. You will collaborate with global onshore/offshore teams and participate in ongoing training and process

Qualifications

• Graduate in Life/Annuities policy administration domain with 3–6 years of experience.
• Excellent written and spoken English.
• Analytical mindset with proactive issue solving and data-driven insights.
• Able to maintain high performance under pressure with punctual delivery.
• Basic computer skills and typing speed of 35 words per minute.

Responsibilities

• Process Life and Annuities policy administration tasks accurately within allotted turnaround times.
• Provide policy administration support, review requests, and obtain additional documents when needed.
• Coordinate with Onshore/Offshore teams via email and calls in a professional manner.
• Meet productivity and quality targets on daily, weekly, and monthly bases.
• Mentor peers, calibrate processes, and participate in team huddles.
• Complete required certifications and participate in organizational activities.
• Maintain records and adhere to policies, guidelines, and dress code.
• Handle basic Excel day-to-day requirements.
• Balance individual responsibilities with team goals.

Skills

Good English Communication

Analytical skills

Meeting deadlines

Customer service

Multitasking

Adaptable

Typing 35 wpm

Education

Master's Degree

Tools

Excel

Job description

Introduction

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

Introduction

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

About Business Unit

Spartan Technology Services and Solutions Private Limited, a subsidiary of IBM, operates globally across 170 countries. It's a crucial part of IBM Business Process Operations, offering end-to-end services for policy renewal and query resolution in the insurance industry, with a strong commitment to data security and quality.

Your Role And Responsibilities

• Processing of Life and Annuity Insurance Policy administration tasks (e.g. change of communication address, change in beneficiary, Issuance/Reinstatement of policy certificate etc.) accurately and within specified turnaround time window according to the standard work & SOPs.
• Provide policy administration support, review requests, process requests, and request additional documents when necessary.
• Work well with Onshore /Offshore customers encouragingly and professionally via email and on calls.
• Meet productivity and quality targets on a daily, weekly, and monthly basis.
• Use expertise to evaluate the work of others and assist in process calibration.
• Facilitate team huddles and teach-back sessions as scheduled.
• Complete the certification on the identified process and developmental training.
• Participate in functional and company-wide activities.
• Adheres to company policy, guidelines, and house rules including attendance, clean desk, dress code, etc.
• Maintain key records like working files, and email for reference and audit purposes.
• Ability to handle basic day-to-day requirements of Excel.
• Effectively manage individual work responsibilities while actively supporting team efforts to ensure the achievement of both individual and collective goals.

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Graduate (except B.Tech, Technical Graduation, Law) with a minimum of 3-6 years of experience in Life/Annuities products in policy admin.
• Good English Communication (Both written & verbal).
• Proactive and high analytical skills; should foresee issues and suggest solutions, with impactful data.
• Demonstrates vigor and enthusiasm in work approach, excelling under pressure, meeting deadlines, and providing outstanding customer service with a positive demeanor.
• Adaptable and efficient, adept at multitasking and embracing change in a fast-paced setting, while independently collaborating with both internal and external stakeholders.
• Basic Computer knowledge, with a typing speed of 35 words/minute.

Preferred Technical And Professional Experience

• Self-directed and ambitious achiever, Meeting targets effectively.
• Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.
• Preferred LOMA Level 1 and Gage R&R certification.