PROCESS DELIVERY SPECIALIST-HUMAN RESOURCES OPERATIONS

IBM; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

IBM Bengaluru is looking for a Senior Process Analyst – US Payroll to support end-to-end payroll activities, ensuring adherence to policies and processes. You will collaborate with payroll providers, validate inputs, and monitor timely payments while handling payslips and year-end tasks.

You will interact with employees, clients, and stakeholders, identify risks, and drive continuous improvement through standard change channels. A Master’s degree and 2–3 years of payroll experience are preferred.

Qualifications

• 2-3 years’ experience in payroll operations for international IT/ITES

Responsibilities

• Process payroll data in accordance with legal, IBM and customer requirements
• Ensure timeliness of payroll processing and payments
• Handle electronic payslips and year-end processes when required
• Interact with employees, clients, payroll stakeholders or third parties to process payroll data
• Report status of payroll cycle in a timely, accurate manner
• Initiate and support continuous improvement activities using change management channels

Skills

Communication in English

Teamwork

Problem solving

Customer service

Numeracy

Education

Master's Degree

Tools

MS Excel

MS Word

MS Office

Job description

Introduction

A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.

You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.

Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.

Your Role And Responsibilities

As Senior Process Analyst – US Payroll, you will be supporting the end‑to‑end payroll related activities while ensuring you are in adherence to the policies and processes. Your primary responsibilities include:

• Process any payroll data in accordance with legal, IBM and the customer requirements related to personal data protection
• Ensure the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls)
• Ensure the timeliness of payroll payments processing (requesting uploads and payments releases, uploading payroll payments into the bank system, monitoring the rejected payments)
• Carry out the validation of payroll inputs and the reconciliation of output files and properly handle any discovered errors/discrepancies
• Monitor execution of compliance activities if required
• Perform any activities related to electronic payslips handling
• Communicate any risks to payroll process or deadlines in accordance with escalation paths
• Interact with employees, client, payroll stakeholders or third party providers to process payroll data and ensure the correct and timely pay
• Report the status of payroll cycle in a timely and accurate manner
• Support year end processes or any other country specific processes not related to monthly payroll cycle
• Initiate and actively supporting any continuous improvement activities or other process and/or tools improvements using the existing change management channels

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• 2-3 years’ experience in payroll operations for any International IT / ITES Company
• Good communication skills in English both oral & written
• Strong knowledge of MS Excel and MS Word
• Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
• Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
• Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
• Excellent Customer Service skills - ability to communicate to all people at all levels within the organization.
• Must have the ability to resolve difficult customer service issues
• High degree of numeracy skills with meticulous attention to details Team work - the ability to work well within the team is key to this role

Preferred Technical And Professional Experience

• Proficient in MS Office applications.
• Excellent communication skills in English both oral and written.
• Self-directed and ambitious achiever, meeting targets effectively.
• Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.
• Enhance technical skills by attending educational workshops, reviewing publications, etc.