Process Consultant

HSBC; Bengaluru; On-site; INR 1,800,000 - 3,400,000; Full time

Job summary

HSBC in Bengaluru invites an experienced Process Consultant to join our Operations Transformation team. You will operate at programme delivery level for global businesses and regions, delivering transformation programs and embedding changes to operational processes.

The role involves leading small to medium scale projects, facilitating governance, mentoring analysts, and aligning initiatives with transformation goals to improve cost, service levels, and customer outcomes.

Qualifications

Responsibilities

• Operate at a Programme delivery level, working for global business and regions and helping the Operations Transformation, business transformation to focus on end customers.
• Deliver the Global Ops transformation programs by focusing on the globally directed projects and initiatives by identifying opportunities, designing, implementing, and embedding the change to the operations processes.
• Lead small/medium scale transformation and reengineering projects & initiatives or support Delivery Leads in managing a large transformation program to deliver an agreed set of business objectives and meeting the overarching portfolio strategy.

Job description

Some careers have more impact than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Process Consultant

In this role, you will be:

• Operate at a Programme delivery level, working for global business and regions and helping the Operations Transformation, business transformation to focus on end customers.


• To deliver the Global Ops transformation programs by focusing on the globally directed projects and initiatives by identifying opportunities, designing, implementing, and embedding the change to the operations processes.


• Responsible for leading small/medium scale transformation and reengineering projects & initiatives or support Delivery Leads in managing a large transformation program to deliver an agreed set of business objectives and meeting the overarching portfolio strategy of one or more of the following Operations Transformational Programs


• Facilitate program governance, RAID management, Fortnightly / Monthly governance packs for respective Business Services. Position ID validation with Finance, Anaplan Governance Oversight, Change Request (CRs) Management, JIRA Ticket Housekeeping, Forecast Confidence analysis with Operations Leads by providing a forward view, Monthly status reporting on Jira/Confluence.


• The role requires mentoring one or many process analysts in a program/project environment guiding them to deliver program/project objectives


• For specific functional areas, deliver step changes in operational performance (cost, service levels, and customer satisfaction) through identification and successful initiation of new process improvement initiatives aligned with local/regional transformation goals.


• Act as a reliable transformation leads & working close with stakeholders to identify key projects.


• Provide detail input to ensure commercially viable decisions are taken on prioritizing and optimizing the project portfolio.


• Work closely with different transformation programme and providing on ground support from IWPB Operations transformation perspective.

To be successful you will be:

• Candidate with 8+ years with any graduations and having overall operational transformation experience and a variety of skills related to executing high and medium complexity projects and consulting engagements.


• Good experience in Project Management and process improvement initiatives internally or other large complex organizations.


• Good understanding of overall banking and financial/consulting services industry knowledge will be preferred.


• Preferably Black Belt or Green Belt trained / certified.


• Having knowledge of the change process, project lifecycle and Agile ways of working.

You’ll achieve more when you join HSBC

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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