Process Associate

HCLTech; Tamil Nadu; On-site; INR 180,000 - 240,000; Full time

Job summary

HCLTech in Ambattur, Tamil Nadu, is hiring a Process Associate for a walk-in drive (non-voice, email and chat). The role focuses on customer service via email/chat, data accuracy, and process improvements within the Order-to-Cash domain.

The ideal candidate has strong written communication, is a Fresher (2024/2025), and holds a Bachelor's degree in any discipline. BE/IT/MCA are not eligible. Interview is at Ambattur Industrial Estate on 1st Sept 2026, 11 AM to 1 PM.

Qualifications

• Strong written communication demonstrated for email and chat support.
• Fresh graduates from 2024 or 2025 are eligible.
• Arts & Science graduates preferred; BE/B.Tech/IT/MCA not eligible.

Responsibilities

• Respond promptly and effectively to customer queries via email or chat.
• Accurately enter, update, and manage data across multiple systems.
• Troubleshoot issues and escalate complex problems to senior teams as needed.

Skills

Strong written communication

Email & chat support

Education

Bachelor's degree in any discipline

Job description

Mega Walkin Drive at HCL Tech for Non Voice Process - Fresher - Walk in interview 1st Sept 2026 - 11 AM to 1 PM ( Email and Chat process )

Designation: Process Associate:

Interview location: Ambattur, Industrial estate

Overview of the Role:

The Process Associate will play a crucial role in ensuring seamless customer operations within the Order-to-Cash domain. This position focuses on delivering exceptional customer service through email and chat channels, maintaining data accuracy, and driving process improvements. The role directly contributes to operational efficiency and enhances client satisfaction, supporting the company's objective to deliver world-class solutions and services.

Detailed Responsibilities:

• Respond promptly and effectively to customer queries and issues via email or chat, ensuring high levels of customer satisfaction.
• Accurately enter, update, and manage data across multiple systems and databases.
• Troubleshoot customer problems, provide actionable solutions, and elevate complex issues to senior support teams as required

Must-Have:

• Strong written communication skills, especially for email and chat support.
• Arts & Science, candidate should be fresher 2024 or 2025 Passed out.

Educational Qualifications:

• Bachelor's degree in any discipline is preferred. - Arts & Science
• BTECH, IT, MCA, BE are not eligible to apply

Contact HR: Monica Celeen G