Process associate

First American (India); Salem; On-site; INR 300,000 - 500,000; Full time

Job summary

First American (India) is a GCC of the First American Financial Corporation. The team focuses on title and settlement services for US and international clients (Canada, UK, Australia).

The role involves understanding domain basics, retrieving information from online resources, and producing compliant process outputs within set timelines. Candidates should be able to identify process gaps, suggest improvements, and maintain quality standards while communicating effectively with teammates, onshore

Qualifications

• Understand domain basics and relate to US/International title and settlement services.
• Retrieve relevant information using online business-related websites.
• Use tools to perform searches and collate information.
• Identify rule breaks in tools and notify team leads.

Responsibilities

• Process simple to intermediate tasks aligned to role.
• Create process-related reports within required timeframes.
• Follow guidelines while structuring work products.
• Provide recommendations based on gaps and problems identified.
• Identify process gaps and recommend improvements.
• Maintain compliance with quality metrics.
• Demonstrate professionalism and effective communication.

Job description

Job Description:

Company Summary

"First American (India) is a GCC (Global Capability Center) of the First American Financial Corporation (NYSE: FAF) family of companies. FAI is a proud member of the FORTUNE 500 companies and has been amongst the Fortune 100 Best Companies to Work For® list for eight consecutive years. First American Financial Corporation provides comprehensive title insurance, closing/settlement, property data and technology solutions. First American (India) creates quality solutions for its customers by combining software, back office, and knowledge processing operations to fulfil First Americans business requirements. Our priorities are our employees, customers, and shareholders - in that order. First American (India) has been ranked amongst Indias Best Companies To Work For™ 2023: Listed amongst the Top 100 by Great Place To Work® India, FAI is also certified Best Workplaces for Women and Workplace with Inclusive Practices. Specialized Business helps homebuyers and sellers, real estate agents and brokers, mortgage lenders, commercial property professionals, homebuilders and developers, title agencies and legal professionals close transactions. Specialized Business Functions, services Direct, Agency customers and Third-Party affiliates in the areas of Escrow, Settlement, Closing, Funding and Title Services.

Job Summary

Ability to understand the basic nature of the domain and relating that to US and International Businesses (Canada, UK and Australia) Title and settlement services.

• Working knowledge in all the Business Applications related to Processes.
• Ability to Retrieve relevant information using appropriate Online Business-related Websites
• Ability to use these tools to perform required search and collate information
• Ability to identify ad notify team members and leads in case of rule break in the tool.
• Ability to Process tasks simple, intermediate tasks which they are aligned
• Ability to Create process related reports within the desired timeframe that is expected
• Follow the set guidelines/framework while structuring all work products
• Ability to provide implementable recommendations basis the gaps and problems identified
• Ability to identify process gaps and/or recommend improvement ideas
• Maintain compliance to the Quality metrics
• Ability to display the culture of quality standards
• Ability to understand the explicit and implicit need of the customer and deliver to meet / exceed the expectations consistently
• Ability to quickly unlearn / learn various tools, processes and controls to deliver effectively
• Ability to comprehend and come up the learning curve required to do his tasks as per the defined training timelines/training schedule using the right resources
• Monitors own work to ensure delivery within the desired performance standards.
• Understands the importance of delivery within expected time, budget in case of deviation.
• Adapts to other cultures and unfamiliar situations, thinks on the feet & displays sense of urgency for completion of deliverables.
• Encourages teamwork and collaboration by promoting openness and dialogue, facilitates participation of self and other team members in organizational decisions and motivates other team members and drives pride and positivity in work.
• Exhibits professionalism in conduct of work and respects others’ views.
• Displays excellent verbal and written communication skills and interpersonal skills required to interact with colleagues including customer, onshore counterpart, supervisors, team members, analysts and business teams.

FAI is committed to create an environment that respects, supports and inspires all individuals. We do not discriminate on the basis of color, religion, sex, gender identity, sexual orientation and age. At FAI, we celebrate diversity and believe that an inclusive workforce benefits employees, the organization and our community. We are an Equal Opportunity Employer. For more information about our company and dedication to putting People First, check out https://firstam.wd1.myworkdayjobs.com/faicareers.