Process Associate

HCL Technologies Limited; Chennai District; On-site; INR 300,000 - 540,000; Full time

Job summary

HCL Technologies Limited in Chennai is seeking a detail-oriented professional to resolve customer queries via email or chat, while ensuring data accuracy and monitoring quality. You will contribute to robust data handling and seamless customer interactions in a global tech environment.

The role emphasizes identifying process improvements, troubleshooting problems, and escalating when needed, supporting efficient operations and excellent customer experiences across digital channels.

Qualifications

• Experience in handling customer queries via email or chat and delivering prompt resolutions.
• Proficiency in data entry and maintaining data accuracy across systems.
• Strong problem-solving and troubleshooting skills with escalation when needed.
• Attention to quality and accuracy in customer interactions and data.
• Ability to identify process inefficiencies and suggest improvements.

Responsibilities

• Respond to customer queries and issues through email or chat, ensuring prompt and effective resolution.
• Accurately enter, update, and manage data in various systems and databases.
• Troubleshooting problems, providing solutions, and escalating issues to higher levels of support when necessary
• Monitor and ensure the quality and high accuracy of processed data and customer interactions.
• Identify inefficiencies and suggest improvements to enhance operational workflows.

Skills

Customer support

Data entry

Quality monitoring

Process improvement

Troubleshooting

Job description

The primary purpose of this role is to efficiently resolve customer queries via email or chat, manage data accuracy, monitor quality, and identify process improvements.

Key Responsibilities

• Respond To Customer Queries And Issues Through Email Or Chat, Ensuring Prompt And Effective Resolution.
• Accurately Enter, Update, And Manage Data In Various Systems And Databases.
• Troubleshooting Problems, Providing Solutions, And Escalating Issues To Higher Levels Of Support When Necessary
• Monitor And Ensure The Quality And High Accuracy Of Processed Data And Customer Interactions.
• Identify Inefficiencies And Suggest Improvements To Enhance Operational Workflows.

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.