Process and Data Analyst

Citigroup Inc.; Haryana; On-site; INR 600,000 - 800,000; Full time

Job summary

Citigroup Inc. in Gurgaon is seeking a Process Engineer to support and drive Global EP&E Lean programs. The role focuses on using Lean methodology to address strategic business problems, with strong emphasis on data analysis, process mapping, and delivering clear, data-backed recommendations.

You will engage with senior leadership and cross-functional teams to mobilize improvements. The ideal candidate will combine analytical rigor with an entrepreneurial mindset, handle ambiguity, and

Qualifications

• PowerPoint and Excel skills are essential.
• Strong problem-solving and data analysis ability.
• Excellent communication and (presentation) articulation.
• Ability to adapt to changing requirements.
• Willingness to challenge the status quo and innovate.
• Understanding of new emerging technologies.
• Ability to influence, negotiate, and resolve conflicts with senior leaders.

Responsibilities

• Learn and apply Lean Methodology to solve business problems.
• Support senior project team to develop strategic statements and mobilization plan.
• Map and analyze processes to identify pains and opportunities.
• Develop hypotheses and identify key pain points.
• Establish data requirements and conduct analysis to validate issues.
• Conduct root cause analysis with process SMEs.
• Support interim and end-state solution design and development.
• Plan and schedule project milestones with appropriate tools.
• Track milestones and deliverables.
• Deliver and maintain progress reports, proposals, and documentation.

Skills

PowerPoint

Excel

Problem solving

Cross-functional work

Articulation

Adaptability

Challenge status quo

Emerging technologies

Influence & negotiation

Education

Bank services experience (3-5 years)

Bachelor's degree or equivalent

Job description

This role is part of Enterprise Productivity and Efficiency(EP&E) - CitiLean Reengineering Team based out of Gurgaon. The team runs key strategic program based on business priorities. This role will be responsible to support and drive Global EP&E Lean programs.

Some of the key offerings of the Team are Revenue Enhancement, Operating Model and Process Optimization, Data Analytics, Project Management Framework, Digitization / Automation, and Training / Certifications.

The Process Engineer is a problem-solving role, which will provide an opportunity to sharpen and grow ones analytical and problem-solving skills. The team works closely with senior leadership to deliver on strategic problem statements across the franchise. The role is a steppingstone to build Strategic Financial Consulting skill with Global exposure to accelerate your leadership journey in Financial Service. Ideal candidate should have entrepreneur mindset and deal with ambiguity with structural thinking. Process Engineers should have strong analytical knowledge, domain expertise, and an eye for detail to identify pain points and recommend solutions in a fact-based manner. They should be able to break down the problems into simple story lines backed with data and have discussions with senior leadership / project team to create buy.

Key Responsibilities

• Learn and apply Lean Methodology and Framework to solve key business problems
• Support Senior Project team to develop strategic problem statement and develop mobilization plan
• Process Mapping and analysis to identify problem/opportunities
• Develop Hypothesis and identify key pain points
• Establish data requirements and conduct data analysis to validate pain points
• Conduct Root Cause analysis with process SMEs
• Support Interim and End state solution design and development
• Plan and schedule project milestones using appropriate tools.
• Track main project milestones and deliverables.
• Deliver and maintain progress reports, proposals, requirements documentation and presentations.

Key Cultural Fit

• You are entrepreneurial, and thrive in environments with a blank canvas that will allow you to flex your intellectual muscle to contribute to building a strategy from the ground up
• You have a passion for new tech, and are always on the lookout for what's new
• You are naturally gifted at thinking of ways to do things better, faster, smarter
• You work well in high-pressure situations, and consistently deliver under tight time constraints while delighting your stakeholders
• You can work across boundaries to fill the gaps, and drive accountability for yourself and others

Job Skills/Qualifications

• Ability to provide structural thinking to data and analysis
• Excellent Power Point and Excel Skills (Must Have)
• Excellent Problem Solving Skills and ability to work with cross functional teams
• Good Articulation and Communication skills
• Adaptability and flexibility to changing requirement
• Ability to challenge status quo
• Understanding of new emerging technologies
• Ability to influence, negotiate, and resolve conflicts as well as deal effectively with senior leaders from all functional backgrounds on all aspects of business operations.

Educational Level

• 3-5 years experience in bank services.

• Bachelor’s/University degree or equivalent experience

Required Travel

Yes, ~30% of the time (based on business requirement )

------------------------------------------------------

Job Family Group

Business Strategy, Management & Administration

------------------------------------------------------

Job Family

Business Process Re-Engineering

------------------------------------------------------

Time Type

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.