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Probox Infotech Pvt Ltd Looking for Technical Support Engineer at Madurai, Tamil Nadu

Probox Infotech Pvt Ltd

Madurai

On-site

INR 6,75,000 - 9,00,000

Full time

30+ days ago

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Job summary

An established industry player is seeking a dedicated Field Engineer to provide exceptional hardware support for banking clients. In this dynamic role, you will be responsible for troubleshooting and repairing laptops, desktops, and printers, ensuring all service level agreements are met. Your technical expertise will be crucial in delivering high-quality service and customer satisfaction. If you have a passion for technology and a commitment to excellence, this is the perfect opportunity to enhance your career in a supportive and innovative environment.

Qualifications

  • Minimum 2 years of experience in desktop support required.
  • Strong oral and written communication skills are essential.

Responsibilities

  • Provide hardware technical support on laptops, desktops, and printers.
  • Install, maintain, and repair IT products while ensuring customer satisfaction.

Skills

Hardware Technical Support
Troubleshooting
Customer Satisfaction
Operating Systems Knowledge
Communication Skills

Education

Relevant Technical Qualification

Tools

Laptops
Desktops
Printers

Job description

Responsibilities:

  1. Field engineers will work with Banking Clients to provide hardware technical and break fix support on Laptops, Desktops and Printers (desirable), but mainly on hardware break fix ensuring all contractual SLA’s are met and delivering in a timely manner.
  2. To install, maintain and repair IT products such as PCs, Workstations, Printers, laptops and associated devices. Work may also involve upgrading existing systems and the completion of routine maintenance activities. All tasks should be completed in line with company technical and quality standards and procedures and to provide a high degree of customer satisfaction.

Accountabilities:

  1. Undertake fault diagnosis, ensure basic troubleshooting and effective Break fix of Laptops, PCs and Printers.
  2. Escalate calls within given time guidelines.
  3. Knowledge of operating systems, hardware and commonly used software and standard applications.
  4. Install and test desktop products.
  5. Perform backups and restores as well as data transfer on PCs, laptops.
  6. Carry out upgrades and conversions including replacement of component parts of laptops e.g. keyboards, monitors, disks, motherboard, etc.

Knowledge and Experience:

  1. Relevant technical qualification and min 2 relevant years of work experience in Desktop support and having a strong oral and written communication Skills.
  2. Candidate should have 2-wheeler and a Laptop.

Job Type: Full-time

Pay: ₹8,607.83 – ₹13,000.00 per month

Day range:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Madurai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Education:

Experience:

  • Technical support: 1 year (Preferred)
  • Total work: 1 year (Preferred)

Expected Start Date: 01/02/2023

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