Probox Infotech Pvt Ltd Looking for IT Coordinator at Navi Mumbai, Maharashtra

Probox Infotech Pvt Ltd; Navi Mumbai; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to manage and resolve IT incidents effectively. In this full-time role, you will be responsible for logging, categorizing, and prioritizing incidents while ensuring adherence to management procedures. Your expertise in Active Directory will be crucial for user and group management, as well as permission management. This position offers a structured work environment from Monday to Friday, with opportunities for weekend availability. If you are looking to grow your career in IT support and make a significant impact, this is the perfect opportunity for you.

Qualifications

• 1+ year of experience in IT Incident Management preferred.
• Familiarity with Active Directory for user management.

Responsibilities

• Log, categorize, and prioritize IT incidents efficiently.
• Manage high priority incidents and ensure proper procedures are followed.

Skills

Incident Management

Active Directory Management

Email Handling

Priority Management

Education

Bachelor's Degree (Preferred)

Tools

Active Directory

Job description

Responsibilities:

1. Logging, categorization and prioritization of IT Incidents.
2. Providing initial Incident support.
3. Ensuring adherence to priority management based on impact + urgency.
4. Incident closure after verification from users.
5. Managing high priority incidents ensuring proper Incident Management procedure is followed and involving appropriate support teams to resolve the fault.
6. Incident monitoring and interaction with other processes.
7. Monitoring queues for resolved/unresolved cases and clearing the backlog.
8. Handling e-mails.
9. Incident and Request Management.
10. Managing User and group in Active Directory.
11. AD Permission Management (password, user management, folder access, drive mapping, mailbox).

Job Type: Full-time

Pay: ₹10,000.00 – ₹14,000.00 per month

Day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Total work: 1 year (Preferred)

Work Location: One location

Expected Start Date: 08/04/2023