Privilege Access Management Analyst,

Cloudxtreme; Hyderabad; Hybrid; INR 7,666,000 - 11,499,000; Full time

Job summary

Deloitte UK is seeking a Privileged Access Management consultant to maintain PAM solutions in alignment with IAM policies. The role interfaces with business and technical teams and supports the PAM program across the organization.

The PAM consultant will work under the PAM Manager/AM, handle requests, runbooks, change management, and ticket resolution, with a flexible hybrid work pattern and potential home-based arrangements.

Qualifications

• Degree in IT / computer science or information security.
• Experience in IT security operations role or similar.
• Minimum 2 years of experience supporting privileged access management solutions (CyberArk/ Thycotic).
• Industry certifications desirable (Security+, COMP TIA).
• PAM tool certification (e.g. CyberArk, Thycotic, BeyondTrust) desirable.

Responsibilities

• Perform daily system health check to identify and remediate issues.
• Manage privileged accounts in the PAM tool per PAM policies (onboarding/offboarding, password objects).
• Use password upload utility for bulk onboarding of privileged accounts.
• Handle ServiceNow tickets; act as first point of contact and resolve issues.
• Adhere to defined SLAs/OLAs for ServiceNow tickets.
• Create/update SOPs, runbooks, and end-user guides.
• Support application patching for components and OS following change control.
• Provide out-of-hours support for critical issues and PAM changes.
• Coordinate with vendors for open cases and product issues.

Skills

IT security operations

PAM experience

Communication skills

Project management

Time management

Self-directed

Adaptability

Flexibility

Education

Degree in IT / computer science or information security

Tools

CyberArk

Thycotic

BeyondTrust

Job description

Privileged Access Management - Consultant, Technology and Digital Services Function, UK, Permanent.

Your opportunity

To work in an innovative and creative Technology and Digital services team. A world class operation with extensive knowledge and experience. Interfacing with business and technical teams and bringing about change and influence across the whole world of Deloitte. Apply your skills here to make things happen, great people, great purpose and passionate about our work.

Your role

The privilege access management (PAM) consultant will be responsible for working with the PAM Manager/Assistant Manager to maintain Deloitte UKs PAM solutions in accordance with the firm’s IAM policies and standards

Specific Responsibilities

• Perform daily system health check to identify and remediate any issues reported
• Manage privileged accounts in the PAM Tool as per PAM policies i.e. onboarding and offboarding users and accounts, managing password objects and their compliance
• Experience on password upload utility for bulk onboarding of privileged accounts
• Perform ticket management, manage ServiceNow queue, act as first point-of-contact for the client (service leads and/or end users), and conduct issue resolution sessions
• Comply to the defined SLAs/OLAs for the ServiceNow tickets.
• Create and update documents like SOPs, runbooks, playbooks, end user guides, etc
• Support application patching for components and OS patching for vault following change management process
• Support out-of-office hours for critical and high priority issues, and any change management of PAM service.
• Facilitating meetings, taking minutes and circulating promptly and tracking actions.
• Co-ordinating with vendor for the open cases and product related issues

Your work, your choice

In the CISO team we are results focused and believe in excellence in respect in all aspects of our work and interaction with each other. We make full use of technologies that help support different ways of working. At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk.

We, therefore, carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. If you would like to hear more about our flexible working arrangements, please let us know.

Location: UK, with an option to work from home when required.

Work pattern: Our team members work a variety of agile working patterns. Tell us what arrangement works for you and we’ll try to accommodate.

Your professional experience

• Degree in IT / computer science or information security
• Experience in IT security Operation role or similar
• Minimum 2 years of experience supporting privileged access management solutions (CyberArk/ Thycotic)
• Basic industry certifications desirable e.g. Security+, COMP TIA etc
• Good to have at least one PAM tool specific certification (e.g. CyberArk, Thycotic, BeyondTrust, etc.
• Develop automation and/or scripting to augment PAM solutions as required
• Highly self-directed, with keen attention to details
• Strong communication, project and time management skills
• Ability to effectively prioritise tasks in a high-pressure environment
• Flexible and adaptable in regard to learning and understanding new technologies

Your service line: Internal Services

At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process