Private Banking Executive - AVP

9799 Rank-Wealth-Local GAAP; Kolkata District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Barclays Private Banking in Kolkata seeks a Private Clients Executive to support and collaborate with Relationship Managers, ensuring high-quality service delivery for complex client needs. You will handle onboarding, servicing, and coordination with operations to strengthen client experience.

The role requires strong communication, stakeholder management, and a customer-centric mindset within a dynamic private banking environment.

Qualifications

• Educated to a degree level.
• Appropriate regulatory qualifications.
• Fluent in English and Hindi.
• Fluency in other Indian languages (region-specific advantage).

Responsibilities

• Support and assist Relationship Managers in acquiring, onboarding, servicing and retaining clients to deliver business goals.
• liaise directly with clients regarding complex requests in respect of onboarding, banking transactions, investments, credit and digital solutions.
• Collaborate with Operations to deliver high-quality client outcomes and manage end-to-end servicing.
• Serve as point of contact for new account queries and escalation between relationship teams and support/specialist colleagues.
• Ensure compliance with legal/regulatory standards and internal policies; support risk management activities.

Skills

Interpersonal skills

Stakeholder management

Communication skills

Entrepreneurial mindset

Adaptability

Team collaboration

Education

Degree level

Regulatory qualifications

Job description

Job Description Purpose

Support and assist Relationship Managers in acquiring, onboarding, servicing and retaining clients to deliver overall business goals, managing complex client situations. Where required liaise directly with clients regarding complex client requests in respect of various banking and servicing requirements such as onboarding, banking transactions, Investments, credit & digital solutions. Work closely with Operations and other support functions to deliver positive outcomes for clients.

Accountabilities

Establish strong client and internal relationships alongside relationship managers to ensure high quality service is provided at all times. Responsible for all aspects of clients servicing and service engagement plans. To include leading client service review visits to support and improve client experience. Develop relationships with other areas of the bank; in doing so, they will have joint responsibility with internal colleagues for the end-to-end client experience, ensuring high levels of client satisfaction. Point of contact for all new account queries, complex servicing requests and a liaison between relationship teams and support/specialist teams. Ensure legal and regulatory standards and internal policies and procedures are adhered to, support relationship managers with risk related activities.

Assistant Vice President Expectations

To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes. If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc) to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. Join us as a Private Clients Executive, where you will be responsible for supporting and collaborating within a dynamic and evolving Private Banking environment. You will apply regulatory understanding, communication skills, and client-handling expertise to enable high-quality service delivery. In this role, you will help strengthen a culture built on integrity, service, and excellence, while contributing to improved business outcomes.

To be successful as a Private Clients Executive, you should:

• Demonstrate exceptional interpersonal and communication skills while managing senior stakeholders and clients.
• Bring an entrepreneurial yet collaborative approach to solving problems and enhancing processes.
• Embrace challenges confidently and adapt quickly in a continuously changing environment.
• Rapidly absorb new information, policies, and systems to support business operations effectively.

Basic / Essential Qualifications

• Educated to a degree level.
• Appropriate regulatory qualifications.
• Fluent in English and Hindi.
• Fluency in other Indian languages (region-specific advantage).

Desirable Skillsets

• Excellent interpersonal, communication, and stakeholder-management skills.
• Entrepreneurial spirit with a strong team-oriented approach.
• Ability to embrace challenges and thrive in an evolving environment.
• Quick learner with strong ability to assimilate new information, processes, and regulatory knowledge.

You may be assessed on the key critical skills relevant for success in role, such as:

• Your ability to consistently demonstrate the Barclays Values — Respect, Integrity, Service, Excellence, and Stewardship.
• Your alignment with the Barclays Mindset — Empower, Challenge, and Drive.
• Your contribution to team performance, client experience, and operational effectiveness.

Job location is Kolkata.

Our Work Experience is the combination of everything that's unique about us:

our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.