Prisma Access

Trantor Inc.; Dadri; Hybrid; INR 900,000 - 1,300,000; Full time

Job summary

Trantor Inc. is seeking an experienced Technical Support engineer to assist customers post‑sales, addressing complex issues with in‑depth evaluation of network factors. You will engage in technical discussions with cross‑functional teams to improve products, cybersecurity, and customer outcomes.

You will provide configurations, troubleshoot, and produce documentation while handling high‑pressure situations. Strong scripting skills and knowledge of LAN/WAN security are essential.

Qualifications

• 6–8 years in a Technical Support environment.
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS).
• In-depth understanding of Networking and Network Security concepts; experience with multiple vendors (routers, switches, firewalls).
• Experience with Palo Alto, Cisco, Checkpoint, Juniper Netscreen, Fortinet is a plus.
• Experience with Firewall Central Management Systems.
• Experience with multi-factor authentication security systems (tokens, certificates, CAC cards).
• Knowledge of Linux, Windows, Mac OS; strong scripting (Python, Bash).
• Excellent written and verbal communication skills.
• BE/B.Tech in Computer Engineering / Electronics & Communications Engineering or equivalent.

Responsibilities

• Provide Technical Support to customers and partners.
• Provide configurations, troubleshooting, and best practices to customers.
• Manage support cases to ensure issues are recorded, tracked, resolved, and followed up in a timely manner.
• Provide fault isolation and root cause analysis for technical issues.
• Publish Technical Support Bulletins and other technical documentation.
• Review technical documentation for training materials and manuals.

Skills

Remote Access VPN

IPSEC

PKI & SSL

TCP/IP

Authentication Protocols

Networking Concepts

Security Devices

Firewalls

Multi-vendor Routers/Switches

Palo Alto

Cisco

Checkpoint

Juniper Netscreen

Fortinet

Firewall Central Management

Multi-factor Authentication

IDS/IPS

Linux

Windows

MacOS

Python

Bash Scripting

Education

BE/B.Tech in Computer Engineering / Electronics & Communications Engineering

Tools

Palo Alto

Cisco

Checkpoint

Juniper Netscreen

Fortinet

Firewal l Central Management Systems

AWS

Azure

VMWare

OpenStack

Windows

MAC OS

Linux

Job description

Trantor is a technology services company focused on outsourced product development and digital re-engineering. Leveraging our CaptiveCoE™ engagement model, we operate as a seamless extension of our clients’ teams to provide rapid scalability with predictable budgets. Founded in 2012, Trantor has worked with customers across Tech, FinTech, Media & Cyber Security industries. We have centers in the US, India, Canada, and Costa Rica. We are consistently rated as the #1 employer in the region with the ability to attract and retain technical talent.Our commitment to excellence and impactful results has translated to long-term relationships and value for our clients and solution partners Please visit us at: https://trantorinc.com

You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. You will need to provide technical assistance as needed (often, in high-pressure situations).

Role and Responsibilities

• Provide Technical Support to customers and partners
• Provide configurations, troubleshooting, and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Provide fault isolation and root cause analysis for technical issues
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.

Qualification:

• 6 – 8 years prior experience in a Technical Support environment is required
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS, etc.)
• In-depth understanding of Networking and Network Security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
• Experience with Palo Alto, Cisco, Checkpoint, Juniper (Netscreen), and Fortinet products a plus
• Experience working with Firewall Central Management Systems
• Experience working with a multi-factor authentication security system (tokens, certificates, CAC cards, and similar)
• Working knowledge of Security services (IDS/IPS, Firewalls, etc.)
• Strong ability to independently debug broad, complex, and unique networks with mixed media and protocols required
• Virtualization experience will be a plus. (AWS, Azure, VMWare, OpenStack)
• Experience with Windows and MAC OS is a plus (Debugging, Editing Registries, Plist, etc.)
• Knowledge of Linux
• Excellent knowledge of Python and BASH Scripting
• Excellent written and verbal communication skills
• BE/B.Tech in Computer Engineering / Electronics & Communications Engineering or their equivalent.