Principal Voice Platform Engineer (Conversational AI)

Birdeye; Gurugram District; On-site; INR 300,000 - 900,000; Full time

Job summary

Birdeye is seeking a Senior Real-Time Voice Engineer to design, build, and optimize the high-performance voice infrastructure powering millions of automated, interactive AI voice experiences. You will own the end-to-end media pipeline—from edge routing and WebRTC streaming to real-time audio synchronization.

You will work with engineering teams to ensure real-time voice interactions across phone lines and web/mobile apps are seamless, ultra-low-latency, and highly resilient at enterprise scale.

Qualifications

• Strong knowledge of WebRTC, SIP, RTP/RTCP, and DTLS/SRTP.
• Experience with SBCs, gateways and telephony infrastructure.
• Hands-on experience with streaming API endpoints and STT/TTS streaming providers.
• Proficiency in Go or Java for backend services.
• Experience building low-latency, scalable voice systems.

Responsibilities

• Design and build real-time voice infrastructure with sub-second latency.
• Operate streaming media pipelines including edge routing and WebRTC streaming.
• Configure and scale SBCs, media gateways, and WebRTC servers for multi-channel audio.
• Integrate AI frameworks with streaming STT and TTS APIs.
• Establish observability across voice stack to monitor latency and audio quality.

Skills

WebRTC Protocol Internals

Media Server Deployments

Telephony Infrastructure

SBC & Gateway Management

Telephony Protocol Mastery

Media Capture & Transcoding

Packet-Level Troubleshooting

Production Coding

Streaming Media Architectures

AI & Speech Models

Tools

Janus

Mediasoup

LiveKit

Pion

AudioCodes

Ribbon

Kamailio

OpenSIPS

Job description

About Birdeye

Birdeye builds AI coworkers for multi-location brands. Jay for marketing, Myna for operations, and Robin for customer experience orchestrate AI agents to win AI visibility, book appointments, and drive consistent CX at every location. They run on BirdAI, the Agent OS built on 13 years of multi-location data infrastructure and 3,000+ integrations. BirdAI consolidates every signal, reasons with industry, brand and location context, and acts autonomously or with a human in the loop.

Birdeye is trusted by the world's largest multi-location brands across healthcare, dental, restaurants, financial services, auto, retail, and property management. G2 ranks Birdeye #1 in Enterprise Multi-Location Marketing Platforms and named it to the 2026 Best Agentic AI Products list. Learn more at birdeye.com.

Role Overview

We are looking for a Senior Real-Time Voice Engineer to design, build, and optimize high-performance voice infrastructure that powers millions of automated, interactive AI voice experiences. In this role, you will own the end-to-end media pipeline—handling everything from edge routing and WebRTC streaming to real-time audio synchronization.

You will work closely with our engineering teams to ensure that real-time voice interactions across phone lines and web/mobile apps are seamless, ultra-low-latency, and highly resilient under heavy enterprise scale.

What You’ll Do

• Build Streaming Media Pipelines: Design and implement highly concurrent, real-time backend systems that ingest, buffer, and process live audio streams with sub-second latency.
• Optimize Interactive Voice Systems: Implement core voice-handling features, including real-time speech detection, interruption handling, and streaming audio playback systems.
• Manage Communications Infrastructure: Configure and scale session border controllers (SBCs), media gateways, and WebRTC media servers to route multi-channel audio traffic reliably.
• Integrate Applied AI Frameworks: Develop secure, performant integrations with industry-leading Speech-to-Text (STT) and Text-to-Speech (TTS) streaming APIs.
• Own Platform Telemetry: Establish deep observability across the voice stack to track packet health, system latency, and audio quality, ensuring a high-fidelity experience for every user.

What We’re Looking For

WebRTC & Digital Media Streaming

• WebRTC Protocol Internals: Strong understanding of the WebRTC stack, including SDP negotiation, ICE, STUN/TURN, and DTLS/SRTP security.
• Media Server Deployments: Hands-on experience working with open-source WebRTC media servers and SFU/MCU frameworks (e.g., Janus, Mediasoup, LiveKit, or Pion).
• Audio Optimization: Experience tuning network congestion algorithms, managing
• Telephony Infrastructure & Protocolsnetwork jitter buffers, and handling packet loss concealment.
• SBC & Gateway Management: Practical experience deploying and managing carrier-grade SBCs (e.g., AudioCodes, Ribbon) or open-source SIP proxies (Kamailio, OpenSIPS).
• Telephony Protocol Mastery: Deep knowledge of SIP, RTP/RTCP, and SDP state machines, including experience writing header manipulation rules.
• Media Capture & Transcoding: Experience with media duplication techniques (SIPREC / media forking) and audio codec mechanics (Opus, G.711) to normalize streaming data formats.
• Packet-Level Troubleshooting: Fluency using packet analyzers like Wireshark to diagnose signaling drops, media stream anomalies, and network delays.

Modern Software & AI Infrastructure Engineering

• Production Coding: Fluency in either Go (Golang) or Java for building resilient backend middleware.
• Streaming Media Architectures: Hands-on experience with WebSockets and WebRTC for real-time bi-directional data and audio streaming.
• AI & Speech Models: Experience integrating streaming API endpoints with modern STT (Speech-to-Text) frameworks and TTS (Text-to-Speech) providers like ElevenLabs.
• Engineering Best Practices: Strong background in writing clean code, designing clean SDK/API abstractions, and managing code via Git-driven CI/CD pipelines.