Principal Relationship Manager

Standard Chartered Bank; Chennai; Hybrid; INR 600,000 - 900,000; Full time

Benefits offered by this job

Core bank benefits

Flexible working options

Wellbeing & learning programs

Job summary

Standard Chartered Bank is seeking a Relationship Manager to nurture Priority Customer relationships and drive sales targets across the Chennai market. You will manage a portfolio, deliver high-service standards, and coordinate with product teams for events and cross-sell opportunities.

The role emphasizes compliance with KYC/AML, risk awareness, and using CMP/WMS tools to keep customer information current. Strong communication and field engagement are essential for success.

Qualifications

• Graduate or postgraduate with consistent academic record.
• 2–5 years extensive sales experience in banking or financial services.

Responsibilities

• Build and deepen relationships with Priority/High Net Worth customers to grow share of wallet and revenues.
• Provide professional customer service to achieve high customer satisfaction and retention.
• Manage portfolio to de-risk attrition and ensure stability of the book.
• Be the single point of contact to HNW customers.
• Generate new business to achieve defined targets and improve product mix.
• Drive best-in-class productivity in sales processes and cross-sell targets.
• Update and maintain Sales MIS and customer data in WMS/CMP.
• Ensure compliance with KYC, AML policies and Group Code of Conduct.

Skills

Interpersonal Skills

Customer Service

Banking Knowledge

Management Information Skills

Benchmarking

Communication Skills

Relationship Building

Outreach

Field Meetings

Sales Prospecting

Sales Orientation

Education

Graduate

Post Graduate

Tools

WMS

CMP system

Job description

Job Summary

Relationship Management

• Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.
• Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
• Manage the portfolio to de-risk against attrition and achieve stability of book.
• Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
• Serve as the one-point contact to the High-Net-Worth customers of the Bank.

Sales

• Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment.
• Achieve the Targets set in terms of product mix.
• Induction of all new customers brought in by the Branches & Direct Sales team.
• Achieve best in class productivity in order to maximize the efficacy of the sales process.
• Achieve the budgeted cross sell targets.
• Aggressive Sales call plans to acquire large prospective customers through referrals.
• Ensure coverage of customer base in accordance with the approved contact plans.
• Coordinate customer events for the cluster along with the product team.

Sales MIS

• Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.).
• Maintain and update customer information on WMS.

Service

• NPS & Customer management.
• Ensure that NPS is at least in second quartile as compared to peers.
• Use the online CMP system diligently and achieve > 75% of their require customer contact each month.

Risk Management & Compliance

• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
• Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same.
• Read, understand and comply with all provisions of the Group Code of Conduct.

Key Responsibilities

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalation, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

• Good Interpersonal Skills
• Customer and Service Orientation
• Banking knowledge
• Management Information Skills
• Competitive awareness & benchmarking
• Excellent communication, interpersonal & relationship building skills
• Able to pick up new concepts quickly
• Able and excited about going out to meet new customers
• Coordinate customer events for the cluster along with the product team
• Aggressive Sales call plans to acquire large prospective customers through referrals.
• Sales focused and highly target oriented

Qualifications

• Graduate/ Post Graduate, consistent academic career
• Extensive sales experience (2 to 5 years)

About Standard Chartered

We’re a global bank connecting clients to our differentiated network, offering growth opportunities in the world’s most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity. Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we’ve built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.