Principal Relationship Manager

Standard Chartered Plc; Chennai; Hybrid; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Flexible working options

Wellbeing support

Learning & development opportunities

Volunteer leave

Job summary

Standard Chartered Plc in Chennai seeks a Relationship Manager to deepen Priority Customer relationships, drive sales targets, and deliver high-quality customer service. The role covers relationship management, risk awareness, and cross-functional collaboration with product teams to execute events for the cluster.

The candidate will manage a portfolio, ensure retention, and contribute to a superior customer experience across banking products while adhering to compliance standards.

Qualifications

• Graduate or Post Graduate with consistent academic record.
• 2–5 years of extensive sales experience is preferred.

Responsibilities

• Build and deepen relationships with Priority Customers to increase share of wallet and revenues.
• Generate new business to achieve defined targets for customers, volumes and revenue.
• Update & maintain Sales MIS (Calls, Prospects, Attritions, Business done).
• Maintain customer information on WMS and ensure timely reporting.
• NPS & customer management; strive to keep NPS in the second quartile vs peers.
• Ensure awareness and compliance with KYC, AML, and Group Code of Conduct.

Skills

Interpersonal skills

Customer service

Banking knowledge

MIS skills

Relationship building

Sales orientation

Target driven

Communication skills

Education

Graduate/ Post Graduate

Job description

Relationship Management

• Build and deepen relationships with existing Priority Customers to achieve increase in share of wallet and revenues.
• Provide professional customer service to achieve a high percentage of customer satisfaction and retention.
• Manage the portfolio to de-risk against attrition and achieve stability of book.
• Have complete knowledge of the customer base in terms of the profile, demographics & psychographics and assets in the Bank and in other places.
• Serve as the one-point contact to the High-Net-Worth customers of the Bank

Sales

• Generate new business to achieve defined targets in terms of no. of customers, volumes and revenue for the segment
• Achieve the Targets set in terms of product mix
• Induction of all new customers brought in by the Branches & Direct Sales team.
• Achieve “best in class” productivity in order to maximize the efficacy of the sales process.
• Achieve the budgeted cross sell targets.
• Aggressive Sales call plans to acquire large prospective customers through referrals.
• Ensure coverage of customer base in accordance with the approved contact plans.
• Coordinate customer events for the cluster along with the product team

Sales MIS

• Update & maintain all Sales MIS (Calls, Prospects, Attritions, Business done, etc.)
• Maintain and update customer information on WMS

Service

• NPS & Customer management
• Ensure that NPS is at least in second quartile as compared to peers
• Use the online CMP system diligently and achieve > 75% of their require customer contact each month

Risk Management & Compliance

• Ensure full awareness of all policies and procedures issued in relation to money laundering prevention and KYC.
• Ensure compliance with the above policies on an ongoing basis and reported any suspicious transaction immediately to the supervising officer.
• Ensure full awareness of all policies relating to operational risk, sales processes, misselling, etc. and comply with the same
• Read, understand and comply with all provisions of the Group Code of Conduct.

Key Responsibilities

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

• Good Interpersonal Skills
• Customer and Service Orientation
• Banking knowledge
• Management Information Skills
• Competitive awareness & benchmarking
• Excellent communication, interpersonal & relationship building skills
• Able to pick up new concepts quickly
• Able and excited about going out to meet new customers
• Coordinate customer events for the cluster along with the product team
• Aggressive Sales call plans to acquire large prospective customers through referrals.
• Sales focused and highly target oriented

Qualifications

• Graduate/ Post Graduate, consistent academic career
• Extensive sales experience (2 to 5 years)

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.