Principal - QA

Jacobs Solutions Inc.; Bengaluru; Hybrid; INR 1,800,000 - 3,600,000; Full time

Job summary

Jacobs, Bengaluru, seeks a Senior QA Manager to oversee the testing lifecycle across web, mobile, and backend, ensuring reliability, performance, and security before release.

You will lead QA engineers, design test strategies, mentor teams, and collaborate with product, development and UX to define acceptance criteria and release plans.

The role embraces a hybrid work model with opportunities to advance your career while focusing on high-impact projects for resilient, mission-critical outcomes.

Qualifications

• Bachelor’s degree in Information Technology, Business Management or related discipline.
• Demonstrates ability to plan, execute and deliver testing with focus on quality.
• Strong communication and collaboration across teams to meet objectives.

Responsibilities

• Design, implement, and maintain manual and automated testing strategies across web, mobile, and backend systems.
• Lead QA engineers, leads, and analysts; manage daily operations and resources.
• Collaborate with product managers, software developers, and UX designers to define acceptance criteria and release schedules.
• Define and track KPIs such as defect density, test coverage, MTTR, and automation effectiveness.
• Oversee defect triage, root cause analysis, and drive continuous process improvements.

Skills

Test strategy & planning

Team leadership

QA automation

Cross-functional collaboration

Metrics & quality standards

Education

Bachelor’s degree in IT / Computer Science

Job description

At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

The purpose of this role is to oversee the entire testing lifecycle, lead QA teams, and ensures that software products meet high standards of reliability, performance, and security before release.

Key Responsibilities

• Test Strategy & Planning: Design, implement, and maintain comprehensive manual and automated testing strategies across web, mobile, and backend systems.
• Team Leadership & Mentorship: Train, evaluate, and mentor QA engineers, leads, and analysts while managing daily operations and resource allocation.
• Cross-Functional Collaboration: Partner closely with product managers, software developers, and UX designers to define acceptance criteria, review requirements, and manage release schedules.
• Metrics & Quality Standards: Define and track Key Performance Indicators (KPIs) such as defect density, test coverage, Mean Time to Resolution (MTTR), and automation effectiveness.

Defect Triage & Root Cause Analysis: Oversee bug tracking, analyse production issues, run root cause investigations, and drive continuous process improvements.

Here's what you'll need

• Bachelor’s degree or similar qualification in Information Technology, Business Management or related discipline.
• Determines and addresses underlying client needs. Confirms satisfaction. Sets up client feedback systems.
• Understands the needs and goals of others.
• Delivers projects, or aspects of, on or under budget.
• Effectively communicates and collaborates with Jacobs colleagues and clients.
• Demonstrates commitment to achieve group objectives.
• Resilience, emotional composure, self-management.
• Uses strong interpersonal skills.

AtJacobs we value people. Having the right balance of belonging, career and lifestyle enables us to consistently deliver and exceed clients’ expectations.

Working alongside industry leaders, you will have the opportunity to develop your career working on key projects in an environment which encourages collaboration, knowledge sharing and innovation. To support your professional growth, Jacobs flexible working arrangements, extended leave options and a host of social, health and wellbeing events and initiatives will underpin our commitment to you.

At Jacobs it’s all about what you do, not where you are, which counts!

We value collaboration and believe that in-person interactions are crucial for both our culture and client delivery. We empower employees with our hybrid working policy, allowing them to split their work week between Jacobs offices/projects and remote locations enabling them to deliver their best work.

Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support .