Principal Professional Services Engineer

Peoplefluent; India; On-site; INR 3,000,000 - 4,200,000; Full time

Job summary

NETSCOUT in India is seeking a Principal Professional Services Engineer to provide remote and onsite post-sales technical support for Arbor security products, serving as a subject matter expert.

The role requires 5+ years in technical support, advanced networking and Linux/Solaris skills, strong customer focus, and willingness to travel 30–50% to customer sites and corporate offices.

Qualifications

• Bachelor’s Degree in CS/EE or equivalent with 5+ years in technical support.
• Advanced networking skills: TCP/IP, MPLS, BGP routing.
• Strong Linux/Solaris knowledge and scripting.
• Excellent customer service and communication.
• Fluency in English.

Responsibilities

• Act as SME for NETSCOUT Arbor security.
• Design, implement, troubleshoot complex issues—remote or onsite.
• Replicate and test configurations in lab.
• Provide training to customer staff.
• Escalate with engineering as needed.
• Travel 30-50% to customer sites.

Skills

Networking fundamentals

Linux scripting

Customer service

Communication

English fluency

Education

Bachelor’s Degree in CS/EE

Tools

SNMP

MRTG

NetFlow

Job description

Principal Professional Services Engineer

NETSCOUT is seeking for a Principal Professional Services Engineer in India

Description:

At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology. We are Guardians of the Connected World. We are looking for exceptional talent to join our team.

About NETSCOUT

NETSCOUT has been helping the world’s largest organizations solve their most complex digital challenges for more than 40 years.

NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world’s essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters – and stay unstoppable for a world that relies on them every second.

About the Team/About the Role:

The Principal Professional Services Engineer is responsible for providing remote and onsite post sales technical support to service provider and enterprise customers of NETSCOUT Arbor security products and being a Subject Matter Expert.

The Principal Professional Services Engineer relies on experience and judgment to plan and execute a variety of complicated tasks that require a high degree of autonomy and accountability.

Responsibilities:

• Subject Matter Expert for NETSCOUT Arbor security and supports colleagues on all kinds of technical questions.

• Design, Implementation, troubleshooting, diagnosing, and resolving complex technical customer issues associated with NETSCOUT Arbor security products – remote or onsite.

• Replicating and testing customer configurations and designs in a lab environment – remote or onsite.

• Recreating, tracking, and verifying software defects in the field or under lab conditions reported by customers.

• Providing informal and/or formal training on NETSCOUT Arbor security products to the customer’s staff – remote or onsite.

• Interfacing with other technical support personnel, engineering, and product management to escalate and resolve issues.

• Tuning and Optimizing the NETSCOUT Arbor security products installed in the customers environment – remote or onsite.

• Assisting with security attack mitigations (pre-attack prep, during-attack assistance, post-attack reviews) – remote or onsite.

• Assist with escalations of technical support tickets raised by NETSCOUT Arbor customers.

• Creating and Testing Method Operating Procedures (MOPs) prior to customer maintenance activities on NETSCOUT Arbor security devices.

• Performing upgrade activities or investigations of reported problems – remote or onsite.

• Providing feedback from customers to product management and engineering teams via appropriate systems.

• Maintaining phone availability for critical escalations.

• Generating customer specific NETSCOUT Arbor security technical documentation, as needed.

• Participating in defining Best Common Practices on configuring and operating NETSCOUT Arbor security solutions.

• In depth knowledge and understanding of NETSCOUT business processes and procedures.

• Creation of presentations and professional delivering of presentations.

• Travel (between 30% - 50%) required – to customer sites and corporate.

Basic Qualifications/Skills:

• Bachelor’s Degree in CS/EE and/or 5+ years’ experience in technical support functions with very strong fundamental understanding of telecom network and routing environments.

• Advanced networking skills required (TCP/IP, MPLS and BGP Routing and BGP Flow Spec).

• Strong network security skills required, Knowledge of DDoS and mitigation techniques.

• Advanced knowledge of Linux and/or Solaris Operating System and scripting.

• Outstanding Customer services and communication skills.

• Strong Interpersonal, Teamwork, process development and network troubleshooting skills.

• Ability to work in a self-sufficient manner, involving other parties where necessary.

• Ability to Fluently Speak English is required.

Preferred Qualifications/Skills:

• NetFlow experience and understanding desired.

• Knowledge of network test equipment and network management tools (SNMP, MRTG…etc.).

• Any other language is a benefit.

Working at NETSCOUT

At NETSCOUT, our vision is to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. As a global company, we strive to build a workforce comprised of talented individuals with a wide range of perspectives and background. We also know that life at NETSCOUT is not just about what you will contribute, but what we will give back to you. Besides the promise of interesting work in an exciting and ever-growing industry, NETSCOUT is committed to giving you opportunities to continue to learn and grow. Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs.

We value genuine candidate experiences. The use of AI-generated responses or other external assistance during any stage of the interview process is not allowed. NETSCOUT recognizes its obligations to provide reasonable accommodations to candidates with disabilities. Candidates who require third-party assistance or other accommodations to participate in the interview process should notify the recruiting team in advance so appropriate arrangements can be made.

NetScout Systems, Inc. is an EEO/Affirmative Action Employer.

Requirements:

Education Bachelors (or equivalent work experience) Job Type Full-Time Location India Preferred Language English

NETSCOUT endeavors to make NETSCOUT.com accessible to any and all users. If a reasonable accommodation is needed to participate in the job application or interview process, or if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Talent Acquisition at 978-614-4043 or by email . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. For the avoidance of doubt, accommodation made to facilitate the recruiting process is not a guarantee of future or continued accommodation if hired.

NETSCOUT is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Read our EEO Policy Statement here . If you’d like more information on your rights under the law, view the Know Your Rights poster and Pay Transparency Nondiscrimination Provision poster.

For candidates in Massachusetts, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.