Principal - Product Owner for Biometric Authentication Solution

GSK; Bengaluru; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

GSK is seeking a Principal - Product Owner for Biometric Authentication Solution in Bengaluru to maximise product value by shaping the backlog and guiding delivery across the lifecycle. You will partner with stakeholders to define outcomes, ensure usability, security, and compliance, and align with product strategy.

You will lead Product Analysts, collaborate with Engineers, Architects and Testers to deliver secure, scalable biometric capabilities, drive adoption, and ensure operational

Qualifications

• Bachelor's or Master's in CS/IT/Engineering/Business/Life Sciences or related field.
• Typically 5+ years of experience in Product Ownership, business analysis, digital solutions, or technology delivery.
• AI, agile delivery, business analysis, change, process improvement or service management certifications are desirable.

Responsibilities

• Own and manage the product backlog, ensuring epics, features and user stories are well defined and data-driven.
• Prioritise backlog based on value, cost, risk, business continuity and resource capacity.
• Lead product delivery activities with engineers, architects and testers to deliver fit-for-purpose solutions.
• Maintain the product performance dashboard, tracking adoption, cycle time, and user experience.
• Ensure security, data quality, validation, change controls and regulatory requirements are met.

Skills

Product ownership

Business analysis

Digital solutions

Technology delivery

Stakeholder management

Education

Bachelor's or Master's degree in CS/IT/Engineering/Business/Life Sciences

Job description

About the Team:

Global Supply Chain is the backbone of GSK's internal operations in Digital & Tech, enabling GSK Global Functions teams such as Finance, Procurement, HR, Legal, Compliance, WREF, CGA and Corporate Secretariat to run seamlessly. This team designs and delivers cutting-edge digital platforms that power critical processes, ensuring efficiency, compliance, and scalability across the enterprise.

Enterprise Systems Management & Business Operations delivers digital solutions that support Enterprise Systems running as a high-performing organisation. This team drives financial discipline, operational rigour and strategic alignment across the ES portfolio that safeguard GSK's integrity and reputation globally. By joining this team, you'll help shape systems that support thousands of employees worldwide, driving innovation and reliability in the tools that keep GSK moving forward.

Job Purpose

The Principal - Product Owner for Biometric Authentication Solution is responsible for maximising the value of a Biometric Solutions product by translating business needs into a prioritised backlog and leading delivery across the product lifecycle, within strategic and financial guardrails set by the Product Manager and Product Domain Lead. The role works closely with business stakeholders to define outcomes and ensure delivered functionality is usable, secure, compliant, supportable and aligned to product strategy.

The Product Owner for Biometric Authentication Solution guides Product Analysts and works with Engineers, Architects, Testers, Service teams and external partners to ensure requirements are clear, value-driven and data-informed. The job holder makes day-to-day backlog and acceptance decisions, oversees iterative delivery and uses product performance information to improve adoption, stability, user experience and operational readiness.

The role is accountable for maintaining clarity of scope and decision making throughout discovery, refinement, design, testing, release and operation. Strategic investment, major architecture and cross-product trade-offs are escalated to the Product Manager or Product Domain Lead in line with agreed decision rights.

Key Responsibilities

• Partner with business stakeholders to understand functional needs, refine requirements and define product outcomes within guardrails set by the Product Man
  ager and Product Domain Lead.
• Own and manage the product backlog, ensuring epics, features and user stories are well defined and supported by relevant data on value, users, cost, risk, dependencies and process impact.
• Make backlog prioritisation decisions based on value, cost, risk, business continuity and resource capacity, escalating strategic trade-offs in line with the agreed RACI.
• Lead product delivery activities, guiding Product Analysts and working with Engineers, Architects and Testers to ensure solutions are fit for purpose, secure, compliant, supportable and aligned to standards.
• Lead refinement, demonstrations, acceptance and release decisions and maintain clear traceability from business outcome through requirement, test and delivered change.
• Drive operational readiness using a structured checklist covering support model, training, continuity, configuration, runbooks, release notes, validation evidence and user onboarding.
• Define and maintain the product performance dashboard, tracking adoption, process outcomes, cycle time, stability, defects, user experience and support effort.
• Ensure product changes follow required security, data, quality, validation, change and regulatory controls and obtain specialist approvals where required.
• Builds working knowledge of the biometric platforms in scope and flags obvious opportunities (for example adoption gaps, authentication use cases) to the Product Manager with guidance.
• Support Architects in assessing design options and manage cross-product dependencies, interface impacts and release sequencing.
• Act as an escalation point for the product team and business users on functional product issues and guide resolution within agreed guardrails.
• Coordinate supplier delivery and hold external partners accountable for quality, documentation, knowledge transfer and product outcomes.
• Promote agile, iterative, value-driven and data-led delivery and use feedback and performance insights to continuously improve the product.
• Collaborates effectively with AI / ML engineers, data scientists, architects and security teams to turn biometric requirements into robust models, APIs, and services.

Basic qualifications:

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, Business, Life Sciences or a related discipline, or equivalent relevant experience.
• Typically 5+ years of experience in Product Ownership, business analysis, digital solutions, technology delivery or process-led technology roles.
• AI, agile delivery, business analysis, change, process improvement or service management certifications are desirable.
• Product