Principal Product Designer

TELUS Digital; Bengaluru; Vor Ort; INR 2.200.000 - 3.800.000; Vollzeit

Zusammenfassung

TELUS Digital in Bengaluru seeks a product leader to shape the vision, strategy and execution across the product lifecycle—from ideation to launch—collaborating with engineering, design and marketing to deliver high-quality solutions.

You will translate customer needs into clear requirements, drive adoption and NPS metrics, mentor team members, and balance short-term delivery with long-term technical excellence.

Qualifikationen

• Experience in product management or founder-level work with technical SaaS products.
• Experience in a high-growth, fast-paced environment.
• Strong communication and stakeholder management skills.

Aufgaben

• Define and communicate product vision, strategy, and roadmap aligned with business objectives.
• Lead or contribute to cross-functional collaboration with engineering, design, marketing, and sales teams to deliver exceptional products.
• Conduct market research, competitor analysis, and customer interviews to identify opportunities for growth.
• Prioritize product initiatives, balancing customer needs, market trends, and resource availability.
• Track product performance using metrics like adoption and NPS, iterating based on insights.
• Write clear product requirements and user stories, ensuring alignment with development teams.
• Mentor and guide team members, fostering development and alignment across stakeholders.
• Manage trade-offs between short-term and long-term objectives, optimizing for timely delivery and technical excellence.

Kenntnisse

Product management

SaaS products

Stakeholder management

Data-driven decisions

Market research

Jobbeschreibung

Description

Role description
At TELUS Digital AI, we are looking for highly capable folks to join our product team. In this role,
you will play a pivotal role in shaping the vision, strategy, and execution of our products by
contributing to the entire product lifecycle.
From ideation to launch, you will drive impactful initiatives that address customer needs and
align with business goals. Collaborating with cross-functional teams, you will ensure the delivery
of high-quality products & solutions while staying informed about market trends and fostering
innovation. Depending on your level, you will lead product strategies, mentor team members, or
support execution and delivery under guidance.

Responsibilities

• Define and communicate product vision, strategy, and roadmap aligned with business objectives.
• Lead or contribute to cross-functional collaboration with engineering, design, marketing,
  and sales teams to deliver exceptional products.
• Conduct market research, competitor analysis, and customer interviews to identify
  opportunities for growth and innovation.
• Prioritize product initiatives, balancing customer needs, market trends, and resource
  availability.
• Track product performance using key metrics like adoption and NPS, iterating based on
  insights and feedback.
• Write clear product requirements and user stories, ensuring alignment with development
  teams.
• Mentor and guide team members, fostering their development and ensuring alignment
  across stakeholders.
• Manage trade-offs between short-term and long-term objectives, optimizing for timely
  delivery and technical excellence.

Requirements

• Product management related roles or founder-level experience in building highly
  technical or developer-facing SaaS products.
• Experience working in a high-growth, fast-paced environment.
• Strong communication and stakeholder management skills.
• Strong analytical and problem-solving skills.
• You have an eye for great products and can influence business decisions with qualitative
  and quantitative reasoning.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.