Principal Engineer, Workforce, Customer & Agentic Identity

Allstate Insurance Company; Bengaluru; On-site; INR 6,000,000 - 12,000,000; Full time

Job summary

Allstate Bengaluru seeks a Principal Engineer, Workforce, Customer & Agentic Identity, to lead the strategy, architecture, and modernization of identity across workforce, customer, machine, and agent identities. This hands‑on leader partners with engineering, product, and security teams to evolve authentication, authorization, governance, and access management.

You will influence enterprise strategy, drive Zero Trust initiatives, mentor teams, and set standards for identity platforms such as

Qualifications

• 12+ years of experience designing and implementing IAM solutions.
• Experience with Ping Identity or SailPoint or similar IAM platforms.
• Knowledge of customer identity, workforce identity, federation, SSO, MFA, PAM, governance, and access certification.
• Experience designing Zero Trust identity architectures and least‑privilege controls.

Responsibilities

• Define and drive the technical strategy and architecture for identity platforms across workforce, customer, machine, and agent identities.
• Improve customer authentication experiences while maintaining security, governance, and compliance.
• Collaborate with engineers, architects, product teams, and security leaders to design and modernize identity solutions.
• Provide technical leadership for authentication, authorization, governance, lifecycle management, and access controls.
• Lead evaluation and adoption of identity platforms and technologies (Ping Identity, SailPoint, etc.).
• Advance Zero Trust initiatives through MFA and risk-based authentication.

Skills

Enterprise strategy

Change leadership

Communication

Technical leadership

Stakeholder influence

Customer-centric mindset

Vendor roadmaps

Education

Bachelor's degree in Computer Science, Cybersecurity, Information Technology, Engineering

Tools

Ping Identity

SailPoint

Zero Trust

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Principal Engineer, Workforce, Customer & Agentic Identity, leads the technical strategy, architecture, and modernization of identity capabilities across workforce, customer, machine, and emerging AI agent identities. This hands‑on technical leader champions secure, frictionless customer and employee experiences by partnering closely with engineering, product, and security teams to evolve authentication, authorization, governance, and access management capabilities. Leveraging deep expertise in modern identity platforms, Zero Trust principles, and emerging agentic identity models, the Principal Engineer influences enterprise strategy, drives adoption of transformative solutions, and helps shape the future of identity across Allstate’s digital ecosystem.

As a Director you won’t just deliver results – you drive our culture and shared purpose. At Allstate, we value in person connected experiences not just with your team but also other Allstaters. This may require travel within your local area or to one of our offices on a regular basis.

Key Responsibilities

• Define and drive the technical strategy and architecture for workforce, customer, machine, and agentic identity platforms across the enterprise.
• Champion identity as a business enabler by improving customer authentication experiences while maintaining strong security, governance, and compliance standards.
• Partner directly with engineers, architects, product teams, and security leaders to design, implement, and modernize identity solutions.
• Provide technical leadership for authentication, authorization, federation, identity governance, lifecycle management, privileged access management, and access certification capabilities.
• Lead the evaluation, design, and adoption of identity platforms and technologies, including Ping Identity, SailPoint, and emerging identity standards.
• Drive Zero Trust initiatives through implementation of MFA, risk-based authentication, fine‑grained authorization, identity governance, and least-privilege access controls.
• Define identity strategies and governance models for machine identities, service accounts, workload identities, and emerging AI agents.
• Establish identity controls and lifecycle processes for autonomous and agentic systems, including delegated authority, ownership, governance, and privileged access management.
• Influence and drive enterprise adoption of identity modernization initiatives by clearly articulating business value, customer impact, and security outcomes.
• Collaborate with digital product teams to create seamless, secure, and scalable customer identity experiences that improve engagement, trust, and retention.
• Remain actively involved in architecture, troubleshooting, integration design, and implementation efforts while mentoring engineering teams and driving technical excellence.
• Establish engineering standards, reference architectures, and best practices that advance Allstate's long‑term identity roadmap and Zero Trust strategy.

Skills & Capabilities

• Ability to influence enterprise strategy and drive adoption of identity modernization initiatives.
• Strong change leadership and stakeholder management skills across engineering, security, product, and business teams.
• Proven ability to communicate the value of identity solutions and build consensus around technical decisions.
• Technical leadership experience guiding architectures, engineering standards, and best practices.
• Customer‑centric mindset focused on balancing security, usability, and business outcomes.
• Ability to lead through influence, navigate ambiguity, and drive enterprise‑wide change without direct authority.
• Experience influencing vendor roadmaps and product strategies to align with evolving business objectives and operational priorities.

Experience

• 12+ years of experience designing and implementing enterprise Identity and Access Management (IAM) solutions.
• Working knowledge of Ping Identity, SailPoint, or similar identity and access management platforms.
• Strong knowledge of customer identity, workforce identity, federation, SSO, MFA, privileged access management, identity governance, and access certification.
• Experience designing and implementing Zero Trust identity architectures, including conditional access, risk-based authentication, fine‑grained authorization, and least‑privilege access controls.
• Experience supporting machine identities, workload identities, service accounts, certificates, secrets management, and cloud‑native identity models.
• Familiarity with emerging AI and agentic identity concepts, governance models, and authorization frameworks.
• Proven ability to influence senior leaders, drive enterprise adoption, and communicate complex technical strategies across diverse stakeholder groups.

Education

• Bachelor's degree in Computer Science, Cybersecurity, Information Technology, Engineering, or a related technical field.
• Preferred: Relevant IAM or security certifications such as CISSP, CCSP, SailPoint, Ping Identity, Microsoft Security, or equivalent.

Supervisory Responsibilities

• This job has supervisory duties.

Primary Skills

Access Management, Artificial Intelligence (AI), Identity Access Management (IAM), Identity Governance, Multi‑Factor Authentication (MFA), Ping Identity, SailPoint IdentityNow, Single Sign‑On (SSO), Stakeholder Influence, Zero Trust Architecture

About Allstate

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.