Principal Engineer, Software Engineering - Development Operations (DevOps)

HARMAN International; Bengaluru; Hybrid; INR 1,800,000 - 3,200,000; Full time

Benefits offered by this job

FlexConnect program

HARMAN University

Wellness benefits

Tuition reimbursement

Rewards program

Inclusive culture

Job summary

HARMAN International in Bengaluru, India, is seeking a Senior IT operations and DevOps professional to lead 2nd-level support across cloud services and enterprise applications. You will triage P0/P1 incidents, perform root-cause analysis, and mentor a technical team while collaborating with CloudOps, DevOps, SREs, and administrators to ensure SLA adherence.

The role requires strong automation, scripting in Python/Ruby/Perl, and experience with AWS, MongoDB, Kafka, HiveMQ, and Kubernetes in a

Qualifications

• Bachelor-level or higher in engineering or computer science with strong IT services background.
• Experience with automotive IoT solutions is desirable.
• Proficient in cloud platforms (AWS/Azure/Tencent) and distributed systems.
• Strong scripting and database management skills with AWS DocumentDB, MongoDB, PostgreSQL.

Responsibilities

• Be the technical focal point for customer issues at 2nd level.
• Drive P0/P1 triage to resolve incidents within SLA.
• Own and resolve cases with SLA adherence.
• Participate in customer workshops and present proposed solutions.
• Act as SME for connected vehicle products and support tooling.
• Mentor 2nd tier staff to reduce escalations.
• Create technical documentation and procedures.
• On-call and stretch hours during critical incidents.

Skills

AWS IoT solutions

HiveMQ

Kafka

MQTT protocols

Kubernetes

Docker

Python

Ruby

Perl

MongoDB

PostgreSQL

Elasticsearch

Datadog

Grafana

Kibana

Splunk

Cloud environments

AWS

Azure

Tencent

VPN/CIDR networking

SRE/DevOps collaboration

Education

B.Tech/B.E/M.Tech in E&C or Computer Science

Tools

Kubernetes

Docker

Datadog

Grafana

Job description

HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role

This individual will have strong cloud technical experience and provide technical guidance with demonstrated enterprise application support acumen and excellent automation skills

The position is required to respond to and resolve reported incidents. Perform root cause analysis and troubleshooting.

Your Team : Reporting to the Management of production Operations and will be functionally managing technical teams.

What You Will Do

• Be the technical focal point of customer issues raised by the customer and internal 2nd level.
• Drive the P0/P1 triage bridge to resolve the incidents within SLA
• Own and work on assigned cases and responsible to resolve issues raised within SLAs.
• Participate in customer workshops and provide presentations of the proposed solution
• Act as the Subject Matter Expert for connected vehicle products, working closely with the product developers, building the knowledge in support, troubleshooting tools and methods.
• Acts as a technical liaison between clients, service engineering teams, and support
• Analyze recurring issues and put processes and requirements for tools to better support the customer.
• Mentor and educate 2nd tier personnel in order to reduce the number of technical escalations.
• Create technical documentation and procedures
• This position requires stretch hours if a P0/P1 incident is in progress and on-call duty 24/7

What You Need

• Candidate should be a B.Tech/B.E/M.Tech in E&C or Computer Science
• Possess 10 to 15 years of IT services background.
• Good knowledge of Automotive Industry IoT solutions based on AWS
• Good knowledge of HiveMQ, Kafka and MQTT protocols
• Good knowledge of orchestration tools (Kubernetes)
• Good knowledge of container-based environment (Docker Containers)
• Good scripting skills (Python, Ruby, Perl)
• Good Database management skills with AWS Document DB, MongoDB, Mongo Atlas, PostgreSQL etc..
• Sound knowledge in writing AWS DocumentDB, MongoDB and elastic search queries
• Scoping and trends analysis via mongodb, monitoring tools (Datadog, Grafana or similar ) and logging systems (Datadog, Graylog, Kibana, Splunk, etc )
• Knowledge of cloud environments AWS, Azure, and Tencent
• Networking knowledge around VPN, CIDR, subnets, certificates
• Knowledge of VPN, CIDR/Blocks, Security Groups
• Experience working collaboratively with Engineering, CloudOps, DevOps, SREs, and Administrators.

What is Nice to Have

• Excellent service management planning and execution skills
• Excellent verbal and written communication skills, and can articulate technical issues in concise manner to technical managers.
• managing cross-functional teams, influencing key stakeholders, across the organization and within complex contexts
• Experienced in establishing ITIL based standard processes and managing performance to achieve key metrics.
• Experience or demonstrated capability in providing technical expertise for the 24/7 support.
• Effective influencing and negotiation skills in an environment where resources may not be in direct control of this role
• Demonstrated ability to develop and execute a plan that ensures that the right people are in the right roles at the right time, and that employees are highly engaged and satisfied.

What Makes You Eligible

• Strong technical support background
• Be willing to work in a flexible work schedule that are aligned with different time zones of the customer environments.

What We Offer

• HARMAN FlexConnect Program, offering a flexible hybrid work environment that fosters stronger collaboration, meaningful connections, and innovation through a minimum of three in-office days per week.

• Extensive training opportunities through our own HARMAN University

• Competitive wellness benefits

• Tuition reimbursement

• Be Brilliant employee recognition and rewards program

• An inclusive and diverse work environment that fosters and encourages professional and personal development

HARMAN is proud to be an Equal Opportunity / Affitative Action employer. All qualified applicants will receive consideration for employment without regard torace, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.