Principal Consultant - Managed Services (Oracle Cloud HCM Functional - Benefits and either Workforce Compensation or Recruiting)

Keste; Hyderabad; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Argano, a leading Oracle Cloud services firm, seeks a Principal Consultant Client Services to shape ongoing client relationships for mid-to-large accounts. You will drive strategic goals, lead client initiatives, and provide expert guidance to clients and internal teams while delivering advanced Oracle Cloud configurations when requested.

You will ensure client satisfaction, manage renewal cycles, and identify upsell opportunities, collaborating with sales and project teams to align offerings

Qualifications

• Bachelor's degree in a relevant field is required.
• 5–10 years of Managed Services experience in multi-client environments.
• Module-specific experience in Benefits and either Workforce Compensation or Recruiting.
• Oracle Cloud implementations, with a track record of success.

Responsibilities

• Maintain regular communication with mid to large clients to understand needs and feedback.
• Align client practices with validated HCM Cloud methods to solve challenges.
• Troubleshoot issues and propose best-practice solutions.
• Identify business requirements and map to Oracle Cloud functionality.
• Configure Oracle Cloud to meet client requirements and document setups.
• Lead client presentations and advise on options, risks, and impacts.
• Manage scope and client expectations on assignments and day-to-day activities.
• Lead and support clients with test scripts execution.
• Prepare specification documents for technical object development.
• Deliver knowledge transfer to clients and provide strategic insights.

Skills

Client management

Relationship building

Communication

Project management

Sales support SME

Education

Bachelor's degree

Tools

Oracle Cloud

Job description

JOB SUMMARY:

A Principal Consultant Client Services at Arganoplays a crucial role in shaping the direction of the Client Services family. They are responsible for managing and enhancing relationships with mid-to-large clients to ensure their satisfaction, retention, and continued business with the company. They are involved in setting strategic goals, leading mid to large size client initiatives, and providing expert guidance to both clients and internal teams and providing advanced technical support andconfigurations when requested. They act as a bridge between the client and Argano, ensuring that client needs are understood and met. A Principal Consultant is constantly implementing and testing enhancements as well as new functionality.This position requires module expertise in Oracle HCM Benefits and either Workforce Compensation or Recruiting. Additional modules are a plus.

RESPONSIBILITIES:

• Maintain regular communication with mid to large size clients to understand their needs, concerns, and feedback. Respond promptly to client inquiries and resolve issues in a timely manner.
• Align existing client practices and procedures with validated HCM Cloud methods to solve client needs and challenges.
• Troubleshoot issues.
• Propose a best practice solution to resolve challenges.
• Identify business requirements and map them to the Oracle Cloud functionality.
• Identify functionality gaps and develop solutions to them, through process or design.
• Configure the Oracle Cloud to meet client requirements and document application set-ups.
• Analyze and resolve functionality issues as well as proactively identifying long-term solutions.
• Lead and present to clients and internally
• Advise clients on options, risks and any impacts on other processes and/or systems.
• Manage scope and client expectations on individual assignments and inday-to-day activities.
• Lead and support clients with the execution of test scripts.
• Participate in internal forums for training, teamwork, issue resolution and innovative design.
• Provide knowledge transfer to clients.
• Create specification documents for technical object development.
• Be leaders with a vision in the Oracle Cloud space with innovative solutions around the product.
• Constant Implementation and testing of advanced enhancements as well as new functionality.
• Manage and oversee client accounts, including contract renewals, upselling, and cross-selling products or services.
• Develop account plans to maximize value for both the client and Argano.
• Focuses on maintenance, reconfiguration, new functionality or modules.
• Ensure high levels of client satisfaction by delivering exceptional client service and addressing any client issues or complaints.
• Collaborate with clients to understand their business goals and objectives. Provide strategic insights and recommendations to help clients achieve their goals through the company's products or services.
• Work closely with internal sales, marketing, Project managers, etc. to align client needs with Argano’s offerings.
• Prepare and present regular reports to management and clients, outlining key performance metrics and the status of client accounts.

MINIMUM AND/OR PREFERRED QUALIFICATIONS:

EDUCATION:

• Bachelor's degree in a relevant field such as Business Administration, Marketing, Economics, Finance, Engineering, etc.) expected.

EXPERIENCE:

• 5 - 10 years of Managed Services experience in Multi Client environment.
• Module-specific experience in Benefits and either Workforce Compensation or Recruiting.
• Demonstrated experience in understanding business practice concepts in yourmodules of expertise.
• Track record of building long-lasting relationships with your clients
• Bachelor’s Degree preferred.
• 3 full life cycle Oracle HCM Cloud implementations
• Ability to understand fundamental system design and purpose.
• Ability to engage effectively at the business and technical level.
• Strong written and verbal communication skills
• Oracle certified in your modules of expertise.
• Ability to manage/deliver projects, including experience planning and estimating.
• Validated ability to support sales as Subject Matter Expert
• Strong interpersonal skills
• Knowledge of challenges commonly faced by client and support teams.
• Ability to work well autonomously and in a team environment.
• Ability to effectively manage priorities and multiple clients.
• Self-motivated and able to plan work effort and manage priorities.
• Experience Leading and managing mid-size client projects independently.
• Experience providing complex solutions to clients.
• Proven track record of successful project management and client satisfaction.