Principal Cloud Support Engineer

Oracle; Hyderabad, New Delhi, Pune City, Kolkata, Mumbai Suburban; On-site; INR 9,90,000 - 16,10,000; Full time

Job summary

A leading cloud solutions provider in Hyderabad is seeking a Principal Cloud Support Engineer to serve as a technical interface for customers and partners. The ideal candidate will have over 8 years of cloud-related experience, possess strong technical and customer service skills, and be self-motivated. This position requires hands-on experience with public-cloud platforms such as AWS and Azure. Join a dynamic team committed to driving meaningful change in global business operations.

Benefits

Cafeteria

Health insurance

Office gym

Office cab/shuttle

Professional degree assistance

Qualifications

• 8+ years of experience in Infrastructure or cloud-related field.
• Hands-on experience with public-cloud platforms.
• Ability to work with a global, remote workforce.

Responsibilities

• Act as the technical interface to customers and OEMs.
• Research and develop solutions to customer issues.
• Troubleshoot technical problems to restore service.

Skills

Cloud Networking

Cloud Computing

Technical Support

Customer Service

Communication Skills

Education

Bachelor's degree in Computer Science or relevant field

Tools

AWS

Azure

GCP

OCI

Job description

Posted: 1 day ago Openings: 1 Applicants: Less than 10

As a Principal Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Minimum Qualifications:

Bachelor's degree in Computer Science, MIS or relevant work experience.

8+ years of experience in Infrastructure or cloud-related field.

Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing.

Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI).

Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service.

Good written and verbal English communication skills

Effectively communicate with people on both a technical and non-technical level

Ability to work with a global, remote workforce. Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided.

A focus on customer service / satisfaction.

Must work from office 5 days/week and be part of weekend rotation.

Preferred Qualifications:

Knowledge of Oracle Database and Exadata.

As a Principal Cloud Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Minimum Qualifications:

Bachelor's degree in Computer Science, MIS or relevant work experience.

8+ years of experience in Infrastructure or cloud-related field.

Must have hands-on experience with Cloud Networking and in-depth knowledge of cloud computing.

Must have hands-on experience with public-cloud platforms (AWS, Azure, GCP or OCI).

Prior experience in a technical support role or demonstrated ability to quickly troubleshoot technical problems to root cause to restore service.

Good written and verbal English communication skills

Effectively communicate with people on both a technical and non-technical level

Ability to work with a global, remote workforce. Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided.

A focus on customer service / satisfaction.

Must work from office 5 days/week and be part of weekend rotation.

Preferred Qualifications:

Knowledge of Oracle Database and Exadata.

Role Category: IT Infrastructure Services

Oracle is the cloud leader for global business. Present in over 175 countries, we’re one of the biggest technology companies on the planet. With a fully integrated suite of cloud applications and infrastructure with global reach, we’re uniquely placed to transform businesses, empower governments, and energize nonprofits.

Join us and you’ll drive meaningful change, work with innovative people, and shape the solutions that are making the world a better place. We put your potential in your hands with self-directed training, mentoring, and on-the-job learning. Share your aspirations and we’ll help you realize them.

Diversity and inclusion are part of everything we do. We thrive on the rich experiences and perspectives our people bring and so will you. We want you to ask questions, challenge how things are done, and innovate fearlessly. In return, you’ll get all the flexibility you need to bring your best self to your work.

Oracle Careers l Create the Future With Us

Oracle, A Place You'll Love to Work

Learn what inclusive hiring looks like at Oracle

Help customers thrive | Oracle Customer Success Services careers

Careers at the cutting edge of finance | Oracle Financial Services

Why these consultants chose to stay with Oracle

Realize your potential and empower others to realize theirs as part of a company that’s innovating solutions to global challenges that affect billions of lives. Drive meaningful change, work with innovative people, and shape the technologies that are making the world a better place with the cloud leader for global businesses.

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617 Users reported these benefits

Cafeteria

Health insurance

Office gym

Office cab/shuttle

Professional degree assistance

617 Users reported these benefits Cafeteria Health insurance Job/Soft skill training Office gym Office cab/shuttle Professional degree assistance Powered by

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