Principal, Account SE - IT/ITES

Salesforce; Mumbai; On-site; INR 3,000,000 - 4,000,000; Full time

Benefits offered by this job

Access to industry-leading training and certification programs

Comprehensive compensation and benefits package

Flexible working arrangements

Job summary

Salesforce is seeking a Principal Solution Engineer for their IT/ITES vertical in Mumbai, India. This high-impact role involves acting as a strategic architect for digital transformation, focusing on enterprise customers in the TMT sector. Responsibilities include leading discovery sessions, creating winning strategies, and mentoring junior engineers.

A Bachelor's degree in Computer Science or related field and 15+ years of relevant experience are required. The position offers a collaborative culture and competitive rewards.

Qualifications

• 15+ years of experience in Solution Engineering or Technical Consulting.
• Strong focus in pre-sales or implementation.
• Exceptional presentation and storytelling skills.

Responsibilities

• Lead discovery sessions and solution design workshops.
• Partner with Account Executives for winning strategies.
• Deliver compelling proof-of-concept solutions.
• Design end-to-end solutions tailored to TMT-specific processes.
• Coach and mentor junior Solution Engineers.

Skills

Solution Engineering

Technical Consulting

Cloud Computing

CRM

APIs

Presentation skills

Collaborative culture

Education

Bachelor's degree in Computer Science, Engineering, or Business

Tools

Salesforce

AWS Solutions Architect

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.

About The Role

We are seeking a visionary Principal Solution Engineer to join our IT/ITES vertical. In this high-impact role, you won’t just demonstrate software; you will act as a strategic architect of digital transformation for some of the world’s most innovative companies.

As a trusted technical advisor, you will bridge the gap between complex business challenges and cutting‑edge technology solutions. You will be responsible for leading high‑stakes engagements within the Technology and IT/ITES sectors, articulating the profound business value of our platform, and fostering a culture of continuous innovation and mentorship within the SE team.

Key Responsibilities

• Strategic Technical Leadership: Lead discovery sessions and solution design workshops and demonstrations for enterprise TMT customers. You will translate “big picture” business goals into actionable technical architectures.
• Presales Excellence: Partner with Account Executives to navigate complex territories, respond to RFPs, and develop winning strategies for high‑value business solutions.
• Visionary Demonstrations: Bring the future to life through “Day in the Life” storytelling. You will design and deliver compelling proof‑of‑concept (PoC) solutions and demonstrations that resonate with C‑suite executives.
• Solution Architecture: Design end‑to‑end solutions leveraging [Company] products tailored to TMT‑specific business processes.
• Industry Subject Matter Expertise: Serve as the go‑to expert on TMT‑specific trends and use cases, including subscriber management, content monetization, network operations, and media workflows.
• Team Mentorship & Growth: Coach and mentor junior Solution Engineers, sharing best practices in storytelling, technical architecture, and value‑based selling to elevate the team’s collective capability.
• Stakeholder Engagement: Build relationships with C‑level executives, IT leaders, and business stakeholders.
• Feedback & Innovation: Act as a critical liaison between the field and our Product/Engineering teams, providing real‑world insights to influence our product roadmap and solution evolution.
• Business Justification: Construct sophisticated business cases and ROI analyses to justify investment in digital transformation and cloud computing initiatives.
• Thought Leadership: Contribute to industry events, webinars, blogs, and internal enablement initiatives.

Qualifications

Required

• 15+ years of experience in Solution Engineering, Technical Consulting, or Implementation of high‑value customer engagement solutions.
• Architectural Fluency: A broad understanding of Cloud Computing, CRM, SFA, Marketing, and Mobile solutions.
• Strong focus and experience in pre‑sales or implementation is required.
• Executive Presence: Exceptional presentation and storytelling skills, with a proven ability to engage and influence business and technology leaders at the highest levels.
• Technical Foundations: Strong grasp of APIs, data architecture, integrations, and cloud‑native platforms.
• Education: Bachelor’s degree in Computer Science, Engineering, Business, or equivalent professional experience.

Preferred

• Relevant Industry experience with Technology and/or IT/ITES, exposure to Salesforce will be a plus but not mandatory.
• Relevant certifications (e.g., Salesforce Certified Technical Architect, AWS Solutions Architect).

What We Offer

• High‑Impact Work: The opportunity to shape the digital future of leading global TMT brands.
• Continuous Learning: Access to industry‑leading training, certification programs, and professional development.
• Collaborative Culture: An inclusive, innovative environment where your voice influences product direction.
• Competitive Rewards: Comprehensive compensation and benefits package tailored to top‑tier talent.
• Flexibility: Adaptive working arrangements to support work‑life harmony.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.