Principal IT Technologist(Service Delivery)

Medtronic; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits package

Incentive plan eligibility

Job summary

A global healthcare technology leader seeks a Prin IT Technologist for a full-time role based in Hyderabad. You will oversee incident management, deliver complex technical projects, and manage AI product operations. The ideal candidate will have over 8 years of IT Operations experience, along with strong skills in Jira and agile methodologies. This position offers excellent benefits, including a competitive salary and roles in a collaborative environment focused on healthcare innovation.

Qualifications

• 8+ years of IT Operations, Program Management, or Technical Delivery experience.
• Strong experience with incident/problem/change management processes.
• 3+ years managing Agile Service Delivery Teams.

Responsibilities

• Oversee Incident and Problem Management processes.
• Drive root cause analysis and corrective actions.
• Deliver complex technical projects for platform modernization.

Skills

Incident/problem/change management processes

Jira

Service Now

Agile Service Delivery

Risk management

Leadership and communication

Analytical mindset

Education

Bachelor's degree in computer science or Information Systems

Job description

Overview

Join to apply for the Prin IT Technologist role at Medtronic. At Medtronic you can begin a life‑long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

As part of our HR Digital and AI Transformation, the HR organization is advancing a bold, future‑focused strategy to build a digital‑first operating model that redefines how HR delivers value. Our vision is to harness the power of AI—particularly Agentic AI platforms—to create frictionless, personalized employee experiences, unlock innovation, and drive operational excellence. In the Service Delivery Lead role, you’ll manage AI product operations, oversee service delivery by organizing capacity via Jira, and apply ITIL practices. You’ll lead incident and problem management, analyze service disruptions, and optimize performance, collaborating with IT, engineering, product, and business teams for process improvement and transparency.

Responsibilities

• Partner with product managers and vendors to integrate Lean‑Agile Service Management practices (e.g. Jira, Scrum) into support workflows to improve responsiveness and adaptability.
• Oversee Incident and Problem Management processes to ensure rapid resolution of issues affecting AI Products and SLAs, KPIs, and compliance requirements are consistently met.
• Drive root cause analysis and corrective actions for service disruption.
• Deliver complex technical projects and initiatives to enable platform modernization, scalability, and security.
• Take ownership of projects, ensuring their successful planning, execution, and completion.
• Ensure timely intake, categorization, tracking, resolution, and post‑mortem analysis of issues impacting internal operations or deliverables.
• Empower Production Support and IT Operations team to enhance service delivery and service improvement cadences through coaching and facilitation.
• Coordinate with Product Owner, UAT and Automation teams to drive prioritized backlog execution.
• Lead status updates, risk mitigation planning, and project delivery timelines for internally sponsored projects.

Required Knowledge and Experience

• Bachelor’s degree in computer science, Information Systems, or related field.
• 8+ years of IT Operations, Program Management, or Technical Delivery experience.
• Strong experience with incident/problem/change management processes (ITIL or similar).
• Proficiency in Jira, Service Now.
• 3+ years managing Agile Service Delivery Teams within an IT or production support organization.
• Demonstrated expertise in leading complex, cross‑functional technical initiatives using lean and agile methodologies.
• Strong leadership and communication skills, with experience influencing stakeholders and driving collaborative decision‑making.
• Proficiency in risk management within agile projects, ensuring adaptive planning and timely delivery.
• Analytical mindset with the ability to leverage data to optimize service operations and improve delivery outcomes.
• Managing end‑to‑end delivery of AI/ML services.
• Leading client conversations on operationalizing AI pipelines.
• Implementing monitoring and incident response for AI models.
• Identifying automation opportunities to enhance operations.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive salary and flexible benefits package. This position is eligible for a short‑term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

Medical Equipment Manufacturing, Hospitals and Health Care, and Pharmaceutical Manufacturing