Primavera L2 Support Engineer

Wissen Infotech; Bengaluru; On-site; INR 700,000 - 1,000,000; Full time

Job summary

A technology solutions provider in Bengaluru is seeking a Primavera L2 Support Engineer to provide second-level support for Oracle Primavera P6 and related applications. Key responsibilities include troubleshooting user issues, supporting project scheduling, and collaborating with technical teams for system stability. Candidates should have a Bachelor's degree in Engineering or IT, 3–5 years of relevant experience, and strong communication skills. This role offers an opportunity to be part of a dynamic project-driven environment.

Qualifications

• 3–5 years of experience supporting Primavera P6 in a project-driven environment.
• Strong understanding of Primavera P6 functionalities.
• Experience with user administration and reporting tools.

Responsibilities

• Provide Level 2 support for Oracle Primavera P6 and related tools.
• Troubleshoot and resolve issues related to scheduling and performance.
• Assist project managers with schedule updates and reporting.

Skills

Project scheduling concepts

Oracle Primavera P6

Excellent communication skills

Analytical skills

Documentation skills

Education

Bachelor's degree in Engineering or IT

Tools

Oracle databases

SQL

Job description

Job Title: Primavera L2 Support Engineer

Position Summary:

We are seeking a detail-oriented and technically proficient Primavera L2 Support Engineer to provide second-level support for Oracle Primavera P6 and related project management applications. The role involves resolving user issues, supporting project scheduling and reporting, and collaborating with L1 support and technical teams to ensure system stability and performance.

Key Responsibilities:

• Provide Level 2 support for Oracle Primavera P6 and related tools (e.g., Primavera Web Access, P6 EPPM).
• Troubleshoot and resolve issues related to project scheduling, user access, data integrity, and performance.
• Assist project managers and planners with schedule updates, baseline management, and reporting.
• Monitor system health and escalate complex issues to L3 or vendor support as needed.
• Support user onboarding, training, and documentation of standard procedures.
• Collaborate with IT and infrastructure teams for patching, upgrades, and configuration changes.
• Maintain compliance with organizational policies and project governance standards.

Required Skills & Qualifications:

• Bachelor’s degree in Engineering, Information Technology, or a related field.
• 3–5 years of experience supporting Primavera P6 in a project-driven environment.
• Strong understanding of project scheduling concepts and Primavera P6 functionalities.
• Experience with user administration, global data management, and reporting tools.
• Familiarity with Oracle databases and SQL for basic troubleshooting.
• Excellent communication, analytical, and documentation skills.

Preferred Qualifications:

• Experience with Primavera integrations (e.g., with SAP, ERP, or document management systems).
• Knowledge of Primavera P6 EPPM architecture and web-based components.
• Exposure to ITIL practices and service management tools (e.g., ServiceNow).
• Oracle Primavera certifications are a plus.