Premium Network Support Engineer

Hewlett Packard Enterprise India Private Limited; Bengaluru; Hybrid; INR 700,000 - 1,100,000; Full time

Benefits offered by this job

Health & wellbeing benefits

Professional development support

Inclusive culture and flexibility

Job summary

Hewlett Packard Enterprise India Private Limited is seeking a Premium Support Engineer to diagnose and resolve complex issues for premium customers. The role is hybrid, requiring you to work from an HPE office about two days per week, while supporting global customers remotely as needed.

You will lead troubleshooting efforts, isolate hardware/software problems, and coordinate with engineering to deliver final fixes. Mentoring colleagues and leveraging training resources are key parts of the job.

Qualifications

• Bachelor's degree in Electronics/Engineering or Computer Science.
• 3+ years of networking experience in a related role.
• Experience with Juniper and Aruba platforms preferred.
• Excellent customer handling and communication skills.

Responsibilities

• Lead and drive troubleshooting on customer reported issues for Premium Customers.
• Isolate product issues at hardware/software level and document communication with customers and engineering.
• Mentor newly hired engineers and peers in technical areas of specialty.
• Leverage trainings to build knowledge and ramp up on supported technologies.
• Work with L3+ teams to resolve complex issues in a timely manner.

Skills

Customer handling

Networking

Troubleshooting

Lab replication

Communication skills

Scripting basics

Education

BE in Electronics/Engineering or Computer Science

Tools

Juniper EX/QFX

Aruba CX/ CX-10000

Edgeconnect / ClearPass

JNCIS/JNCIP/CCNA/CCNP

Job description

Premium Support Engineer

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

What you’ll do:

• Lead and drive troubleshooting on Customer reported issues for Premium Customers.
• Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
• Mentor newly hired support engineers and peers in technical areas of specialty.
• Leverage available trainings to build knowledge and ramp up on supported technologies.
• Work closely with L3+ teams to learn through knowledge-sharing and technical guidance.
• Use available documentation and knowledge resources to help resolve customer issues quickly.
• Identify technical limitations early and elevate complex issues to L3+ teams in a timely manner.

Products to be supported:

• Juniper platforms (EX, QFX)
• Aruba Switching platforms (CX Switches, CX 10000 Switch Series)
• Aruba WLAN Platforms such as Access Points, Instant On series, Aruba software platforms such as Edgeconnect, ClearPass, etc.
• This is an individual contributor role. There will be weekend coverage as per roaster.

Primary Skills required:

• Excellent Customer handling and communication (verbal and written) skills
• Excellent Networking and Technical skills.

What you need to bring:

• Layer 3 - IP and related technologies (ICMP, TCP, GRE, QoS, VRRP)
• IP routing protocols (BGP, OSPF, ISIS)
• Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP)
• Multicast protocols [IGMP, IGMP-snooping, PIM]
• Wireless LAN technologies such as ARM, ClientMatch, AppRF, AOS10 and Gateways, Wi‑Fi 7 APs
• Security Technologies such as Network Access Control, AAA etc.,
• Prefer to have understanding/Exposure/Expertise in one or more areas : Advanced Datacenter technologies- MC‑LAG, VxLAN, EVPN, MACSEC, NAE, DCB
• Perl/Python/Unix/Expect scripting or any automation exposure
• Requires B.E. in Electronics/Engineering or Computer Science ( or equivalent) with 3+ years of experience in Networking Industry.

Platform Knowledge:

• Juniper Switches (Junos, EX, QFX series)
• Aruba Switches (AOS-CX, CX Switches, CX 10000 Switch Series)
• Aruba Wi‑Fi Cisco, Arista, Alcatel, traffic generators (Ixia, Agilent), Aruba Wi‑Fi APs and Controllers.

Preferred Certifications:

JNCIS/JNCIP/JNCIE/ACA/ACP/ACSX /CCNA/CCNP/CCIE and other equivalent.

Additional Skills:

• Cloud Architectures
• Cross Domain Knowledge
• Design Thinking
• Development Fundamentals
• DevOps
• Distributed Computing
• Microservices Fluency
• Full Stack Development
• Security-First Mindset
• User Experience (UX)

What We Can Offer You:

• Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
• Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Experience Level

Mid Level

Equal Employment Opportunity Statement

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. HPE is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.