Premier Support Engineer II

Trimble Inc.; Chennai District; On-site; INR 4,200,000 - 5,600,000; Full time

Job summary

Trimble is seeking a Premier Support Engineer for Vista ERP within our Construction Management Solutions (CMS) division. You will partner with strategic Vista ERP accounts, acting as a dedicated technical anchor, delivering proactive database optimization, telemetry dashboards, and AI/automation troubleshooting tools.

You will collaborate with internal Cloud Engineering and Product Management teams to shape future offerings while maintaining high SLA continuity and direct customer advocacy

Qualifications

• 5+ years in enterprise software support or related technical account role.
• Deep hands-on experience in cloud environments, especially Azure.
• Proven ability to translate technical concepts for business leaders.

Responsibilities

• Serve as primary contact for strategic Vista ERP accounts and resolve complex cloud incidents.
• Design and test performance and stability dashboards using web tech.
• Advise customers on upcoming features and operational impacts.
• Manage dedicated enterprise support cases with fast response times.
• Collaborate with cloud architects and Trimble teams to drive feature requests and bug fixes.

Skills

Enterprise software

Cloud infrastructure

Customer relationships

Technical account mgmt

Tools

Microsoft Azure

CRM platforms

API integration

Job description

Drive Enterprise Success as a Premier Support Engineer (Vista ERP)

Are you a customer-focused, highly analytical technical engineer who excels at stabilizing enterprise cloud systems and driving exceptional client satisfaction? Trimble's Construction Management Solutions (CMS) division is seeking a Premier Support Engineer (PSE) to partner directly with our strategic, high-value Vista ERP accounts. In this role, you will act as a dedicated technical anchor, providing personalized support, proactive database optimization, custom telemetry dashboards, and modern AI/automation troubleshooting tools.

About Us

Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com

About Our Division: Construction Management Solutions (CMS)

Trimble CMS provides enterprise-grade technology that transforms the construction lifecycle. Our Vista ERP ecosystem enables enterprise contractors to seamlessly manage construction accounting, project management, and field operations within a unified digital data environment.

What Makes This Role Great

As a Premier Support Engineer, you move past general queue tickets to build deep, long-term technical relationships with key enterprise leaders. Working outside standard support queues, you will enjoy direct technical ownership over complex Azure integrations, database performance profiling, and system stability. You will serve as the customer's primary technical advocate, collaborating directly with internal Cloud Engineering and Product Management teams to shape the future of our software offerings while maintaining high SLA continuity.

Key Exciting Responsibilities

• Dedicated Enterprise Technical Support: Serve as the primary point of contact for strategic Vista ERP accounts, resolving complex cloud incidents and maintaining seamless integrations via Microsoft Azure integration technologies.
• Proactive Stability & Telemetry Engineering: Leverage web technologies (HTML, JSON, CSS) to design, set up, and test detailed performance and system-stability dashboards for client and internal monitoring.
• Strategic Advisory & System Guidance: Analyze customer environments to deliver personalized advice, proactively notifying clients about upcoming software release features, potential operational impacts, and database optimization strategies.
• Rapid SLA Response & Case Management: Manage dedicated enterprise support cases to guarantee fast response times, proactive issue follow-ups, and immediate resolution for critical, high-priority outages.
• Cross-Functional Customer Advocacy: Coordinate closely with customer cloud architects and internal Trimble development teams, advocating for customer feature requests and tracking bug resolutions through the full engineering lifecycle.

Essential Skills & Experience

• Professional Experience: 5+ years of experience in enterprise software technical support, customer success engineering, or a closely related technical account management role.
• Cloud Infrastructure Proficiency: Hands-on technical experience operating within Cloud environments, with deep proficiency in the Microsoft Azure ecosystem.
• Customer Relationship Mastery: Proven track record of building trusted relationships with enterprise stakeholders and translating complex technical concepts to non-technical business leaders.
• Database & Enterprise Software Systems: Strong baseline understanding of enterprise software architectures, database performance considerations, and system integration points.

Bonus Points For

• Vista ERP Domain Expertise: Direct experience with Trimble CMS Vista ERP software or similar construction management platforms (covering construction accounting, project management, or service management workflows).
• Web & Telemetry Development: Hands-on experience using HTML, JSON, and CSS to build diagnostic user interfaces or custom analytics dashboards.
• Integration & Ticketing Platforms: Familiarity with modern CRM platforms, enterprise support ticketing systems, and API integration protocols.

Logistics

• Department: Construction Management Solutions (CMS)
• Job Type: Full-Time

Why You’ll Love Working With Us

At Trimble, we’re not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

• You’ll work on projects that truly matter: Our purpose-driven culture means you’ll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide.
• Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging.
• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You’ll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."
• Enjoy true flexibility: We offer flexible work arrangements, which are a significant driver for employees joining and staying with us.

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren’t just words—they’re the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

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