Practice Operations Administrator - Travel, Logistics, & Infrastructure

McKinsey; Gurugram District; On-site; INR 450,000 - 750,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Global exposure

Job summary

McKinsey & Company in Gurgaon invites you to join the Travel, Logistics, & Infrastructure (TLI) practice as an operational support professional. You will help manage knowledge resources, maintain materials quality, and ensure smooth day-to-day administration across global teams.

This role focuses on knowledge management, FPIS requests, SharePoint ownership, and onboarding support, offering growth in a high-performance, ethics-driven environment with diverse colleagues worldwide.

Qualifications

• University degree or equivalent; strong academic record.
• 1+ years of administrative or operational experience, preferably in a professional services or knowledge management environment.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel) and SharePoint; comfort with document management systems and firm tools.
• Excellent written and verbal communication skills in English.

Responsibilities

• Provide essential operational support to the global Travel, Logistics, & Infrastructure (TLI) practice across knowledge management, materials quality, and day-to-day administrative effectiveness.
• Own day-to-day management of the Rewiring TLI SharePoint site; keep content current and well-organized for the global team.
• Process FPIS (Firm Practice Information System) requests for global TLI, coordinating with firm functions for timely completion.
• Support onboarding of new TLI team members by ensuring access to systems and knowledge assets.
• Contribute to process improvement efforts to enhance operational efficiency across the global team.

Skills

Administrative experience

Attention to detail

Organizational skills

English communication

Education

University degree or equivalent

Tools

Microsoft Office

SharePoint

Document management systems

Job description

Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem-solver who is energized by challenges? You’ve come to the right place.

YOUR IMPACT

You will provide essential operational support to the global Travel, Logistics, & Infrastructure (TLI) practice, with a focus on knowledge management, materials quality, and day-to-day administrative effectiveness across global teams. You will be based in Gurgaon as part of our TLI practice. You will work closely with the global TLI client activation and capabilities team, supporting colleagues across all regions in maintaining the quality and accessibility of TLI's knowledge infrastructure. You will be responsible for several different tasks including, but not limited to:

Materials Sanitization & Global Knowledge Management Review, clean, and maintain TLI practice materials to ensure they meet firm quality and compliance standards before broader distribution or publication. Support the curation and maintenance of TLI's global knowledge repository, including qualification packs, case references, client materials, and proprietary assets. Own day-to-day management of the Rewiring TLI SharePoint site: keep content current, well-organized, and easy to navigate for the global team. Identify outdated or duplicated content and coordinate with relevant owners to update or retire materials.

FPIS Requests Process and manage FPIS (Firm Practice Information System) requests for global TLI, coordinating with firm functions to ensure accurate and timely completion. Maintain records of FPIS submissions and follow up on outstanding items as needed. Flag patterns or systemic issues in FPIS requests to the appropriate team lead.

Ad Hoc Administrative Support Provide flexible, responsive administrative support to the global TLI practice team across operational priorities and time zones. Assist with scheduling, logistics, document preparation, and coordination tasks as directed by TLI leadership. Support onboarding of new TLI team members by ensuring access to relevant systems, resources, and knowledge assets. Contribute to process improvement efforts, identifying opportunities to enhance operational efficiency across the global team.

YOUR GROWTH

You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact. In return for your drive, determination, and curiosity, we’ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference. When you join us, you will have:

• Continuous learning:Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
• A voice that matters:From day one, we value your ideas and contributions. You’ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
• Global community:With colleagues across 65+ countries and over 100 different nationalities, our firm’s diversity fuels creativity and helps us come up with the best solutions. Plus, you’ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
• Exceptional benefits:On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.

YOUR QUALIFICATIONS AND SKILLS

• University degree or equivalent; strong academic record
• 1+ years of administrative or operational experience, preferably in a professional services or knowledge management environment
• Basic knowledge of general business concepts; interest in or exposure to consulting or professional services is a plus
• Proficiency in Microsoft Office (Word, PowerPoint, Excel) and SharePoint; comfort with document management systems and firm tools
• Strong attention to detail and a high standard for quality in written materials
• Organized, reliable, and able to manage a varied workload across multiple stakeholders and time zones
• Proactive self-starter with a good team player mindset
• Comfortable with ambiguity and able to adapt quickly to changing priorities
• High integrity and discretion in handling confidential firm and client information
• Excellent written and verbal communication skills in English

FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites.